Manager Customer Service

JOHN C FRICKE III

*** ******* *** * Narrows, VA *4124 * 540-***-****

********@****.***

OBJECTIVE

Seeking a challenging and rewarding management career opportunity.

SUMMARY OF QUALIFACTIONS

• 30+ years in the field of customer service (concentration in the fast food industry)

• ServSafe Certified (National Restaurant Association Educational Foundation)

• Certified Restaurant Trainer. Knowledgeable in all aspects of restaurant business operations and procedures.

STRENGHTS: Development, Pro-Active, and On Hands Management Style

EMPLOYMENT

RESTAURANT MANAGER

K&W CAFERTERIA SALEM, VIRGINIA 07/2011-PRESENT

Responsible for writing menus and food ordering

Responsible for running 2.5 million volume unit

Keeping labor within standard or better

Accountable for 70+ employees

RESTAURANT MANAGER

DENNY’S WINCHESTER, VIRGINIA 07/2006-06/2010

Responsible for the direct administration of over 80+ employees

Revenue 1.9 million volume unit

Accredited for developing aggressive local store marketing to raise revenue and to maximize profits

Direct duties include: interviewing, hiring, scheduling, inventory and supply management, monitoring, and extensive administrative tasks

Training new staff, and developing skills

Table touching to ensure customer satisfaction

EXECUTIVE ASSISTANT

RENT-A-CENTER WINCHESTER, VIRGINIA 08/2002-07/2006

Responsible for collections, sales, ordering, and receiving

Interacting problem solving with customers

Refurbishing merchandise

Schedule deliveries

STORE MANAGER (FRANCHISE CLOSED)

SHAWNEE MANAGEMENT T/A (HARDEES) WINCHESTER, VIRGINIA 11/1986-08/2002

Accountable for unit of 1.4 million in sales volume

Brought it to 1.8 million in volume by lowering labor and controlling food cost

Responsible for Control Profit and Loss

Interviewing/Hiring and training all new employees

Supervise shifts up to 20 employees

Developed 4 personnel General Managers

Ensure food quality according company standards

Set up employee schedules according to company standards

Order products weekly

EDUCATION

ACADEMIC DIPLOMA 09/1976-06/1979

JAMES WOOD HIGH SCHOOL WINCHESTER, VIRGINIA

SKILLS

SCORE 99% ON SERVE SAFE CERTIFICATION 2006

SCORE 98% ON SERVE SAFE CERTIFICATION 2011

HAVE ATTENDED NUMEROUS MANAGEMENT SEMINARS

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