Manager Customer Service

Sam Huff, Jr., ***** Mine Road, Sherwood, AR, ****0, 501-***-**** (h), 501-***-**** (c) ***.*******@*******.***

PROGRAM MANAGEMENT & OPERATIONS

Exceptional business skills, management, communications, program administration, and customer service in high volume, fast-paced environments. Professional experience in managing multiple projects, tasks, and priorities effectively in a timely manner. A Superior communicator, and easily interacts with executives, authority figures, clients, customers, and staff.

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EDUCATION

Graduate Degree in Public Administration (MPA), Minor, Personnel Management

3.45 GPA – Troy University

Bachelor of Applied Science, Resource Management (BAS), Minor, Human Resources Management

3.5 GPA – Troy State University __________________________________________________________________________________________

SPECIFIC CAREER ACHIEVEMENTS

PROGRAM MANAGEMENT

• Manager for a Department of Defense (DOD) high-profile educational support contract; ensured all client expectations, project cost, schedules, and deliverables were met routinely.

• Administered contract support services Army National Guard (ARNG) to 50 states and four territories; accountable for standardizing executive processes within the ARNG community.

• Responsible for developing and reporting critical program data to military and civilian management via monthly in-progress reviews (IPR) standup presentations and teleconferences.

• Budget manager for contract $1.25M annual budget and logistical resources with 100% accountability.

• Highly competent Event Coordinator for ARNG Yellow Ribbon Program; manage deployment cycle support for ARNG Soldiers and Family Members, and Military Reserve Components.

• Manages all aspects of event planning and execution for ARNG Soldiers and their Family Members.

• Facilitator of community resources to establish qualified service providers for military members and their families during deployment cycles.

COMMUNICATIONS

• Accountable for developing and implementing an overall communications plan for the ARNG NGB Education Division (EDU) that increased awareness and usage of ARNG education and incentives programs.

• Administered briefings and presentations to more than 200 - plus formal classes for ARNG personnel locally and more than 30,000 students nationwide.

• Standardized processes in the ARNG education community by developing communications media extracted from ARNG and NGB policies and presenting to ARNG audiences.

• Provided on-stage representation for Army Guard Education Division at conferences, advisory committees, trade shows and workshops, and enhanced Guard visibility in the higher education community.

• Developed presentations, standards operating procedures (SOP) publications, training plans and new-employee orientation presentations.

MARKETING/STRATEGIC PARTNERING

• Facilitator for developing strategic partnerships with more than 120 colleges and institutions in higher education and with state and federal agencies.

• Representative for ARNG NGB EDU at numerous conferences; various audiences, and to an incalculable amount of ARNG Soldiers, spouses and civilian employees of the ARNG.

• Generated presentations, formal training, workshops, and information briefings for ARNG leadership, students, spouses, and civilian employees of the ARNG.

TEAMBUILDING/LEADERSHIP

• Administered daily operational management and supervision for 12- member contract personnel.

• Coordinated strategic planning objectives with ARNG leadership and on-sight COTR; established and implemented policies in accordance with NGB guidance for ARNG EDU program, operations, and processes.

• Mentor and supervisor for military standards and non-academic training for more than 100 staff/student personnel.

• Manager for Student Affairs and other internal training departments (Military Signals Technologies Division) for more than 200 staff and student personnel.

SPECIALIZED TRAINING/ PROFESSIONAL DEVELOPMENT

• Completed the following military and civilian courses relevant to position

o ARNG GI Bill and Incentive Manager Course, (40 Hours)

o ARNG Education Service Officer Course (ESO), (40 Hours)

o Total Army Instructor Training Course (TAITC), ( 80 Hours)

o Navy Group-Paced Instructor Training Course, (140 Hours)

o Task - Based Curriculum Development Course, (64 hours)

o Navy Company Commander’s Course, (80 Hours)

o Dale Carnegie, High Impact Presentations Course, (40 Hours)

o Scott Black (Leadership in Motion Course, Effective Public Speaking), (72 Hours)

• Certified Master Training Specialist (U.S. Navy)

• Adjunct Instructor for Vincennes University (2004, 2005)

• TOP SECRET Clearance (inactive), awarded 04/2008

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EMPLOYMENT HISTORY

Event Coordinator/ Program Support Specialist December 2010 - Present

GAP Solutions, Inc North Little Rock, AR

Program Manager April 2008 – June 2010

Vangent, Inc. North Little, Rock, AR

Operations Manager November 2005 - April 2008

Vangent Analytical Solutions North Little, Rock, AR

Marketing/ Military Outreach Manager October 2002 - November 2005

KAJAX Engineering INC, (KEI Pearson) North Little, Rock, AR

Academic Systems Analyst/Education Counselor October 2000- October 2002

GRCI (AT & T) Pensacola, FL

Education Technician/ Counselor October 1999- October 2000

McFarland and Associates, Inc. Pensacola, FL

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TECHNOLOGY

Computer literate (MS, Word, Excel, PowerPoint, HRIS); skilled with office equipment operations and keyboarding.

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