Customer Service Sales

Timothy Jackson

**** **** ***** **

Ft Worth, TX 76133

Cell: 817-***-****

Email: ****.***@*****.***

SUMMARY

A versatile network administrator with 2 years experience designing, supporting and troubleshooting small to medium enterprise corporate networks. Energetic team player who can also function well independently. Very quick learner with the ability to adapt to new situations, configurations and technologies.

SKILLS PROFILE

• Cisco Certified Network Associate (CCNA) CSCO11960818

• Ability to design hierarchical structures and assign subnetworks over various physical media.

• Advanced Router/Switch knowledge such as managing and configuring boot image files, creating and configuring VLANS, and writing Access Control Lists for security purposes.

• Knowledge and experience using Routing Protocols such as RIPv2, OSPF, EIGRP.

• Experience designing, installing and configuring Local Area Networks and designing and simulating Wide Area Networks.

• Extensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite and Windows XP.

• Good customer-relations background: Over 13 years of work experience in the customer service industry.

• Always eager to learn with a positive attitude and possess the communication skills for internal teams and clients.

• Self-motivator; a catalyst; very goal oriented, and will plan ahead to assure I put myself in the best position possible to maximize that opportunity.

• Coachable; Willingness to learn and grow in all aspects of life.

• Demonstrate leadership attributes(strategic thinking, drive business change, sharing of organizational goals).

• Well traveled with the ability to interact with a diverse group of clients.

• Outstanding when it comes to meeting goals, objectives and quotas; good in stressful environments and can handle high levels of stress well, while multi-tasking with a high standard of professional ethics.

TECHNOLOGIES / APPLICATIONS

Hardware: Cisco 2950, 2960 Switches. Cisco 2620, 2621 Routers.

Technologies/Protocols: HSRP, EIGRP, OSPF, Spanning Tree Protocol and Switch Management, VLAN Management, TCP/IP

Applications: Link2HR, Dreamweaver, FrontPage, Visio, Photoshop, TOAD, Fireworks, Microsoft Office Suite, Open Office, My Sql, Javascript, ASP, SQL Server, Oracle, XHTML/HTML, CSS, JAVA/J2EE, Wireshark

EMPLOYMENT HISTORY

TeleSales Agent (Contract) 2010 - 2012

Aegis Communications Group Inc., Irving, TX

• Used independent judgment, logic and analytical skills in problem solving.

• Exceeded daily sales projections utilizing the sale of various medicare focused products.

• Received/Initiated telephone contacts with the clients prospects/customers with accuracy, quality and efficiency for the purpose of offering the clients products and services.

e-Business Manager 2007 - 2010

Toyota of Irving, Irving, TX

• "Go to" person for internal user support with sales/lead/inventory tracking software(DealerSocket, AutoExchange).

• Monitored/maintained company website inventory to ensure accuracy of content.

• Assisted end users with use of website to ensure an enjoyable easy experience therefore increasing sales results and improving CSI(Customer Service Index).

Sr. Web Developer 2003 - 2007

RWA, Inc., Colleyville, TX

• Maintained and developed HR websites and personnel management applications.

• Created a training video library which allowed the General Services Administration to save 25 – 30% per employee in training/travel costs.

• Cleaned up existing sites and rewrote front end HTML and CSS to meet validation requirements.

• Responsible for design, site structure and daily maintenance of national websites as well as intranet sites.

Web Developer/Consultant 2000 - 2003

Effective Internet Solutions, Paramus, NJ

• Worked as part of team to develop various HR applications for time management at Pitney Bowes.

• Developed Time Management application responsible for saving 13-15 data entry man hours per week.

• Graphical User Interface(GUI) design using HTML/XHTML/CSS, Adobe Fireworks and Photoshop.

• Built and programmed intelligent features into the site aimed at maximizing the sites effectiveness, usefulness and keeping abusive elements at bay.

Sr. Client Account Analyst 1996 - 2000

Prudential Mutual Funds, Edison, NJ

• Responsible for submitting mutual fund liquidation requests at clients request and ensuring that all compliance procedures were adhered to in the processing of the request.

• Provided customers with accurate fund performance data including current price as well as historical data as requested.

Military

United States Air Force Rank (E-4) 1989 - 1996

Honorable Discharge

• Performed maintenance, repair, and inspection of aircraft fuel and water injection systems, in-flight refuel systems, ground refuel/defuel systems, internal fuel systems, external fuel systems, and subsystems on various aircraft.

• Well established in troubleshooting methods and repair procedures, extensive background in schematic reading and fault isolation.

• Supervised, planned and conducted “On-The-Job” training for multiple employees.

EDUCATION

Computer Programming Diploma The Chubb Institute (N. Brunswick, NJ) 2000

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