Desktop Support

Richard Salinas

*** ****** ****** - *** *******, TX 78251 - 210-***-**** - ***********@*****.***

Skills Summary:

A+ Certification

WIN 9X/2000/XP/Vista

MS Office 2003/2007

Strong leadership skills

Strong knowledge in hardware and software installations

Remote desktop/VPN connections

TCP / IP Network Connectivity troubleshooting

PC/Laptop Break fix

Antivirus/Spyware knowledge

Troubleshoot and resolve laptop environment issues

Professional Experience:

Citigroup USCC, San Antonio, TX

Lead Technical Analyst November 2007- April 2009

Currently serve as site lead for all business units at the entire Citigroup site. Provide Peripheral, Mobile, and V.I.P. support. Support all hardware and software for all end users including executive staff. Provide support for new and existing team members. Network and infrastructure experience in a large environment. Responsible for pc and laptop refresh project involving imaging, configuring and deploying pc and peripherals. Train end-users as well as new technical staff in software/hardware components. Installed new equipment such as PC’s, laptops blackberries, and printers for 3000+ users .Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, Windows XP Pro, MS Office and Internet connections .Proficient in removal and detection of virus/adware procedures .Hands on knowledge of McAfee and dat updates in a large corporate environment .Headed up special technical projects such as Point sec laptop encryption and video conferencing.

Citigroup USCC, San Antonio, TX

Desktop Support Specialist July 2002 – November 2007

Implementation Lead Tech. Facilitate and distribute all technical work orders regarding M.A.C. and new installs. Break fix laptops and desktop pc to system board level for warranty work. Knowledge of HP open view ticket system for tracking and closing tickets. Work with Work Order Administrators and Project Managers in order to coordinate the installation of software and hardware required for the support of the entire USCC site. Provide training to new members of the Implementation Team in order to ensure that Citigroup’s Policies and Procedures are adhered to.

CTG, Citigroup, San Antonio, TX

PC Work Order Technician June 2000 – July 2002

Project and work order technician. Responsible for computer moves, software/ hardware installations, and preventive maintenance. PC and laptop rollouts, software/hardware upgrades, and computer inventory.

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