Customer Service Quality Assurance
Resume:
Sarah Roseberry
Irving,TX,75063
*******@*****.***
Summary
Certified Child Care Specialist with more than 4 years of professional experience. Expertise working with children with special needs. Responsible Shift manger with excellent communication skills demonstrated by 4 years of experience providing customer service to satisfied clients.
Skills
Advanced interpersonal skills
Strong communication skills and customer focus.
Excellent verbal communication
Strong communication skills and customer focus
Fast learning
Relationship/team building
Commitment to quality and service
CPR certified
Strong communication skills
Perform well in high-demand, fast-paced environments
Customer friendly Staff motivator
Inventory control
Excellent organization and coordinating skills
Supply ordering and inventory control
Budget cooking
Training staff
Extensive cash management experience
HR experience including hiring/firing
Problem resolution
Accomplishments
Scheduling
Responsible for having schedule ready by Friday for employees.
Sales and Promotion
Planned and executed promotional events to market services to new clients.
Customer Service
Developed long-term relationships with customers which increased repeat business.
Maintained a positive dining experience for all restaurant patrons.
Financial
Managed vendor accounts to ensure best possible product pricing.
Inventory
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.
Customer Service
Managed high turn-over rate while maintaining quality service.
Employee Training
Educated new employees on proper facility procedures and policies, following Montana Proper Food and Beverage Handling policies.
Instructed and administered facility menu and policy exam to new employees.
Customer Focus
Supported lunch and dinner service for five off-site senior facilities for 90+ customers with wide variety of dietary limitations and allergy restrictions.
Regulation Compliance
Packed and transported all meals according to strict, federally mandated guidelines to meet time and temperature requirements.
Waste Management
Effectively decreased food waste by 20% and reduced annual food waste costs by $20,000.
Customer Service
Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
Consistently recognized by management for providing superior customer service.
Training:
Promoted to Team Lead after only three months in position to support and train new staff.
Client Service
Developed long-term relationships with customers which increased repeat business.
Maintained a positive dining experience for all restaurant patrons.
Key Words
Client Relations, Communication Skills, Computer Literate, Computer Proficient, Continuing Education, Creative Problem Solving, Customer Needs Assessment, Customer Service ,Food Service Background,Hospitality Environment, HS Diploma, Licenses, MS, Multi-Task Management, Product Development, Project Management, Restaurant Experience, Scheduling, Training, alcohol knowledge, cashier, commercialized kitchen equipment, customer service, employee training, food control, food preparation, hospitality, hostess,Micros POS, quality assurance, sanitation, sanitation guidelines, server, waste management
Experience
Shift manager
Feb.2011-present.
Arby's
Irving,tx
Manager in Training
Dec.2008-Nov.2010
Taco Cabana
Irving,TX
Consistently recognized by management for providing superior customer service.Promoted to Team Lead after only 3 months in position.Provided coaching, mentoring, and consultation to staff to enhance staff development. Resolved guest complaints. Created repeat business by developing long-term relationships with regular customers. Supervised and coordinated dining room activities and employee schedules.Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.Set-up and operated line for breakfast and lunch service.Responsible for daily set up of five stations. Enforced safety procedures in accordance with facility policies and government regulations. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Hired and trained staff of 12 food preparation employees.
Asst. Teacher
Jan.2010-Jul. 2010
Kids Kingdom
Flower Mound, TX
Enhanced company reputation by providing the best environment for the children after school who were excited to be there but not about the homework.Worked closely with the children to help them strive better in school, after we would help them with their homework.Provided coaching, mentoring, and consultation to children to enhance their education development.
Sale Associate
Feb.2008- Nov.2008
Dillard's
Lewisville, TX
Worked closely with customers to produce an ensured sale of happiness.Handled guest complaints, maintaining a positive shopping experience for all shopping patrons.Created repeat business by developing long-term relationships with regular customers. Consistently received positive feedback from guests on performance reviews.
Key Holder
Dec.2006-Feb.2008
Payless
Lewisville,TX
Worked closely with customers to produce a great shopping experience.Resolved guest complaints. Won “Employee of the Month” award on three separate occasions. Consistently received positive feedback from guests on performance reviews.Created repeat business by developing long-term relationships with regular customers. Supervised and coordinated sales floor activities and employee schedules.Collaborated with team to ensure the delivery of efficient, high-quality service.
Education
Brook haven Community College
Farmers Branch, TX
Education, English Major
Grad. Date 2013
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