Customer Service Security

BRIAN KEITH MCGEE ***** E. DORADO DR

AURORA, CO *0015

*********@*****.***

360-***-****

OBJECTIVE

Information Technology and Network Systems specialist that has been in the IT field for the last 14 years. Currently possess a Comptia A+ Certification and studying for Network+ up to CEH. Am a quick-learning, punctual, multi-skilled, team player, and career-oriented individual that makes a great asset to an organization.

EDUCATION

Network Security, Associates Degree July 2010 – July 2012

University of Advancing Technology, Online Student Tempe, AZ

GPA 2.7/4.0

Studies include, preventing loss of sensitive information and data confidentiality, integrity and availability, developing research reports / implementing information security plans, creating disaster recovery plans, incident response policies, information security policies, physical security policies, and assessment / troubleshooting procedures. Constructing, implementing, and documenting scripts or programs that automate security related processes. Installing, configuring, and testing hardware / software security tools such as intrusion detection systems, firewalls, anti-virus tools, patch management, auditing, and assessments. Understanding hardware / software components for operating systems and server configurations. Knowledge in securing a network, internet protocols and techniques, networking and telecommunication, client and server hardware components, and system administration. Also working with forensic analysis tools in Windows and Linux/Unix operating systems.

EXPERIENCE

Slot Technician I September 2008 – November 2010

Lucky Eagle Casino, Rochester, WA

Troubleshoot/ maintenance different variations of slot machines. Work with networking and cabling. Reviewing maps to determine cable lengths, checking for connectivity, creating network cables as well as, working with network hubs, switches, servers, patch panels, and connecting numerous machines to access points. Maintaining inventory of equipment.

Technical Support Specialist, Information Systems and Networking Specialist January 2007 – June 2008

Stream International, Beaverton, OR

Provide phone support to end-users to troubleshoot and repair Windows operating systems. Windows 3.5 to Windows Vista. Troubleshoot with internet networking. TCP/IP settings, hardware maintenance, Software setup, security programs, and wireless network settings. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records.

Data Entry and Finance Specialist March 2006 – June 2006

Federal Reserve Bank of Kansas City, Denver, CO

Sort, organize, process, and disperse personal, business, and commercial checks to banks.

Was in charge of said tasks for five of the biggest banks in the nation. I.E. US Bank, Bank One/ Bank One-IPS, Suncorp, Wells Fargo and First American.

Customer Service Representative / Technical Support March 2004 – March 2006

ADT Security Services, Aurora, CO

Assistance with troubleshooting alarm systems using Mastermind. Successfully scheduling service technicians per our ADT customer requests. Providing technical assistance to customers by helping them with basic panel problems, such as; resetting, bypassing, arming, disarming, and scheduling for zone tests and service technicians.

Aircraft Maintenance Systems April 2002 – September 2003

United States Air Force, Cannon AFB, NM

Load, troubleshoot, and configure all munitions and computer components for the F-16 fighter jet. Troubleshot, loaded, and armed 14 F-16 fighter jets in one day to assist in preparing for a special operations project. Deployed to serve in operation Iraqi Freedom during seven month time duration. Most skilled weapons loader in two months during entry into first military installation. Participated in all special/top secret military projects and successfully serviced all jets assigned and completed all high security missions with zero discrepancies.

ACTIVITIES & AWARDS

Computer programming, System maintenance, and beginner network practitioner. Good standing college GPA with completion rate over 80%.

Skills

Adobe

Dreamweaver

Adobe Photoshop

Eclipse IDE

MS Office Suite

Netbeans

C++

C#

CSS

HTML/XHTML

Java

JavaScript

Python

Shell scripting

SQL

XML/XSL

Visual Basic

Linux/Unix

Microsoft Windows 3.1, 95, 98, 2000, ME, XP, Windows Server 2000 and 2003, Vista, Windows 7

VMWare

Oracle VM VirtualBox

Certifications

Comptia A+ Certification

COMP001020099709

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