Customer Service Medical
Resume:
LINDA NYSTROM
Spring Valley, WI **767
*********@***.***
SUMMARY Medical Coder II with two year’s experience in the medical coding industry. Successfully reviewed medical bills, solved any problems and paid bills. Strengths include multi-tasking, interpreting medical records and reviewing diagnostic codes. I am dependable, accurate and trustworthy.
EXPERIENCE
ENTERPRISE CONSULTING SOLUTIONS, INC, Phoenix, AZ
01/2011-02/2011 Medical Records Technician
• Retrieve medical charts from Clinics and Hospitals.
• Scan medical records for insurance companies.
• Follow the HIPAA guidelines
PROGRESSIVE INSURANCE, Roseville, MN
04/2008 – 03/2010 Medical Coder II
• Compare medical bills with medical records to assure diagnosis and ICD-9 codes are being billed correctly.
• Utilize the ICD-9 and CPT books, the Mitchell system and the medical dictionary to clarify procedures and treatment.
• Review bills to insure that we pay what we owe, no more, or less within the established time frame.
12/2005 - 04/2008 Personal Injury Protection Adjuster
Investigated, negotiated and settled claims while operating on a highly independent basis with little direct supervision.
• Successfully handled an average of 80 claims at one time with an understaffed customer service company.
• Contacted the insured to set up the claim. Explained the claim process to the insured and accurately explained details of their coverage’s.
• Answered questions regarding the process of the claim so the insured could understand.
• Provided an elevated customer experience to generate a loyal insured.
• Maintained a positive attitude to make the insured’s claim experience the best it could be under the circumstances.
• Responsible for returning calls in a timely manner and guaranteeing high level of customer service.
LINDA NYSTROM (Page 2)
08/2001 – 10/2005 HARLEYSVILLE INSURANCE, Edina, MN
Personal Injury Protection Adjuster
Investigated, negotiated and settled claims while operating on a highly independent basis with little direct supervision.
• Successfully handled an average of 80 claims at one time with an understaffed customer service company.
• Contacted the insured to set up the claim. Explained the claim process to the insured and accurately explained details of their coverage’s.
• Answered questions regarding the process of the claim so the insured could understand.
• Provided an elevated customer experience to generate a loyal insured.
• Maintained a positive attitude to make the insured’s claim experience the best it could be under the circumstances.
• Responsible for returning calls in a timely manner and guaranteeing high level of customer service.
PROFESSIONAL WI Property/Casualty License, MN Non-Resident Property/Casualty License, INS 21, INS 22
DEVELOPMENT
COMPUTER Microsoft Office (Word, Excel), Mitchell System
SKILLS
ACTIVITIES Knitting, Ceramics, Gardening, Reading
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