Service High School

Jaclyn Connelly-Lane

Resume

My background revolves around the field of government related emergency dispatch, and I have 9 years of experience meeting the needs of patrons both over the telephone and in person. I have met the demands of fellow employees, my superiors, and customers simultaneously with a proven and excellent service record during my time as a Radio Dispatcher and Communications Technician. I am proficient in MS Office, including Word, PowerPoint, and Excel, as well as other applications such as Peoplesoft. I fare well in Access, Lotus Notes, and Outlook. My communications skills are precise yet professional, and I am confident I would be able to handle even the most demanding challenges. When reviewing my resume, you will see that I was cross trained in high profile areas, particularly during my time at the OSHP Columbus Communications Center. I have coordinated and executed Red Cross blood and organ relays, CHEMPACK and LERP emergency relays, and prisoner transports as part of my daily routine at OSHP. At both of my stations at OSHP, I was often sought out to assist executive staff and peers with their technical issues. I have always been viewed as an asset to my superiors, and adapt with ease to ever-changing environments. It can also be noted that I have held security clearance for my entire term at both OSHP and Columbus Police that allowed me to perform BMV, Wants and Warrants Checks, and Computerized Criminal History checks. My experiences and background are varied and make me valuable, and gives me an advantage over other candidates. I am comfortable with a fluid environment and adapt to changes in work load and structure with ease. I am currently employed as an Independent Contractor for the Chronicle Telegram, and am one course away from an Associate of Arts at Lorain County Community College. I took a hiatus from full time work to focus on education and assist with the temporary disability of a family member. I look forward to continuing to pursue my Bachelor’s Degree using a University Partnership program with Bowling Green State University. Thank you for taking time to review my resume. I am certain you will not be disappointed in my qualifications, as there are few candidates available who have my extensive experience. I look forward to hearing from you shortly.

Jaclyn Connelly-Lane

11/4/2010

 

Objectives

I am seeking a full time opportunity that will challenge me intellectually as well as provide potential for advancement. I desire to work for a company long term that will respect my family’s needs as well as my wish to continue the pursuit of an associates and bachelors degree.

Employment History:

Service Dispatcher

Dates of Employment: 08/2010 – Present

Connected Office Products – Toshiba Business Solutions

Valley View, Ohio

- Take inbound calls for service from customers.

- Dispense calls to service technicians based on location and priority

- Gather reporting information

- Correction of computerized reporting information in Oracle based dispatching system

Radio Dispatcher

Date of Employment : 8/21/2005- 11/12/2009

State of Ohio – Ohio State Highway Patrol

Berea, Ohio

- Handle emergency and non emergency calls for service on the Ohio Turnpike. Was also stationed at the Columbus Communications Center.

- Work with Berea Communications center for needs of patrons.

- Dispatch officers to service calls on priority basis. Officer volume varied from 5-55 officers per dispatcher.

- Maintain several confidential information manuals containing emergency procedures as part of special duties assigned directly to me.

- Worked independently on multiple special details involving the Columbus and Cleveland Metro Units. These special details were concentrated areas of officers working high volume, high radio traffic incidents.

- Utilized multi unit GPS tracking system and maps daily for location and coordinate information.

- While stationed at the OSHP Columbus Communications Center handled Amber Alerts, EPA after hours calls and notifications, Ohio Homeland Security after hours calls and notifications, Emergency Weather Bulletins and “fan out” notification procedures, Red Cross blood, organ, and antidote relay logistics, Chempack Practice deployment and notifications, and Department of Rehab and Corrections after hours warrant certification. Another highlight is having monitored motorcade detail for President Obama as well as Senator John McCain and Sarah Palin during the presidential race (2 separate motorcades).

- Excellent verbal communication, ability to handle high intensity situations in calm and professional manner, ability to retain large amounts of detailed information. Able to maintain multiple lines of communication simultaneously. Easily cross trained into new assignments and maintained training monthly in order to keep procedures fresh.

Communications Technician

Date of Employment : 12/2001- 8/2005

City of Columbus – Division of Police

Columbus, Ohio

- 911 operator, non emergency call operator.

- Dispatched officers to and from calls for service based on priority level.

- Dispatched officer needs, such as tow trucks, maintenance crews, fire department.

- Worked closely with the Columbus Fire Department dispatchers in order to get fire trucks, ambulances, and hazmat crews dispatched.

- Dispatched and handled SWAT incidents, to include hostage and “jumper” incidents. Also worked with the Columbus Diver team during an incident of body recovery.

- Handled incoming traffic for LEADS (Law Enforcement Automated Data System) to verify wants/warrants for officers. *High Priority*

- Trained new dispatchers in both emergency and non emergency call taking and dispatching.

- Excellent verbal communication, ability to handle high intensity situations in calm and professional manner, ability to retain large amounts of detailed information. Able to maintain multiple lines of communication simultaneously.

Case Aide II

Dates of Employment : 03/2000-11/2001

Franklin County Children Services

Columbus, Ohio

- Responsible for transportation of children in current FCCS custody to and from visitation with their families.

- Monitored family interaction and provided case worker with report on incident.

- Dealt with high intensity situations, many confrontations, and emotional people daily.

- Ability to de-escalate angry and frustrated persons. Excellent communication and writing skills developed from reporting back to caseworkers. Safety practices for transportation of children and adults.

University Level Education

Dates of Attendance : 1/1/2009 To Present

Lorain County Community College Elyria, Ohio

Area of Study: Associate of Arts, Associate of Science

Dates of Attendance :8/2007-3/2008

Franklin University Columbus, Ohio

Area of Study: Management in Information Sciences

Dates of Attendance :9/1997 to 11/1999

Ohio University Athens, Ohio

Area of Study: Social Work

Academic Education

Dates of Attendance : 8/1/1994 To 6/1/1997

Grove City High School Grove City, Ohio

3.4 GPA

- High School Diploma

Certificates and Licenses

Type: LEADS/CCH Certification

Issued by: Law Enforcement Automated Data System

Date Issued: 4 /2002 Date Expires: 9 /2011

Miscellaneous

Not only do I have 4+ years of direct office clerk experience, I have assisted my superiors in maintenance of manuals, filing duties, as well as other need based projects during my time at each position I have held. I currently type 69/wpm and have excellent Microsoft Word/PowerPoint skills. I have taken 2 courses in Microsoft Excel, and 1 course in Microsoft Access at Franklin University.

Organization Affiliation:

Boy Scouts of America – Committee - Pack 132 Great Frontier District- Heart of Ohio

www.bsa-heartofohio.org

ASSE – International Student Exchange Host Family

www.asse.com

***Reference information available upon request***

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