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Customer Service Project

Location:
Mumbai, MH, 400043, India
Salary:
3 to 3.5 lacs
Posted:
August 12, 2012

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Resume:

CURRICULUM VITAE

Name: Sachin Ashok Kadam

Mobile No: 987*******

Tel. No: +91-922*******

Email: xyzyml@r.postjobfree.com

Summary:

Self confident, Good team player with excellent organizational, analytical and communication skills. Excellent skills with short learning curve when faced new challenges and environment.

Basic Qualification:

Bachelor of Management Study completed in 2008 from MUMBAI UNIVERSITY.

Objective:

To work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity, with many learning opportunities. I have interpersonal skills, good work ethic and the ability to work well in a team or individual environment.

Educational Qualification:

Degree University Year Percentage Class

B.M.S. Mumbai University June

2008 63.00 % FIRST

H.S.C. Maharashtra Board Feb

2005 66.00 % FIRST

S.S.C. Maharashtra Board March

2003 60.00 % FIRST

Certification

Passed AMFI-advisory module with 70.5% in Jan.2010

Aditional Qualification:

• MS-OFFICE (WORD, EXCEL, POWERPOINT.)

• Pursuing Diploma in Foreign Trade from Indian Merchant Chambers.

A subject includes International Marketing, Import-Export procedure & documentation, Custom formalities etc.

Project Undertaken:

Project Name:

Description: In B.m.s (Sem-6)

LOGISTIC IN RETAIL MARKET OF INDIA”

The aim of the project was to know that How Retail Industries do logistics work as they are handling so many goods e.g. Perishable, garments etc. and what kind of technologies use to control the flow, replenish as well as in transportation of merchandise.

Academic project: • Marketing mix of godrej & Boyce co.

• Production management of microwave ovens

• Exim bank

• Public relation

• Performance appraisal

• Job satisfaction

Work Experience:

WORKED IN JOHNSON & JOHNSON (LIFESCAN) AS CUSTOMER SERVICE EXECUTIVE FOR 11 MONTHS.

• RESPONSIBILITIES:

1. MAKING DAILY REPORT & CATAGORISING THE COMPLAINTS BY USING NORTH STAR & FIVE STAR SOFTWARE

2. MAKING MONTHLY REPORT AS PER CATAGORIES OF COMPLAINTS

3. SENDING FILES TO CALL CENTRE AND UPDATING RESPONSE IN MIS FILE

4. SENDING LETTERS TO CUSTOMER WERE WE COULDN’T ABLE TO MAKE CONTACT OR RECEIVED GLUCO METER WITH INSUFFICIENT DETAILS

5. UPDATING DISPATCH DETAILS ON DAILY BASIS

6. MAKING MIS FILE OF EVERY MONTH.

7. MAKING DISPATCH LIST AND ASLO TAKEN STOCK OF SALEABLE & NON SALEABLE METER KIT

WORKED AS AN OPERATION EXECUTIVE IN INCHCAPE SHIPPING SERVICES (CREW LOGISTICS- SERVICES) SINCE 1ST APRIL 2010 TO 1St OCTOBER 2010.

• RESPONSIBILITIES:

1. HANDLING EMAILS WHICH RECEIVED FROM PRINCIPAL & LOCAL AGENTS

2. HANDLING ISSUES REGARDING CREW SING ON/OFF, CASH TO MASTER, BUNKER CALLS

3. CHECKING THE ESTIMATED COST WHICH RECEIVED FROM LOCAL OFFICE.

4. MAINTAINS THE DAILY UPDATION FILE & FUNDS FILE.

5. SENDING REMINDERS TO LOCAL OFFICES FOR DIFFERENT REGIONS.

• “APM TERMINALS Pvt. Ltd.”

FROM 11TH OCTOBER 2010 – TILL DATE.

APM TERMINALS PVT. LTD IS A PART OF THE A. P. MOLLER GROUP BASED IN COPENHAGEN WHICH IS THE LEADING MULTINATIONAL SHIPPING COMPANY IN THE WORLD.

POSITION : OFFICER

DEPARTMENT : IMPORT OPERATIONS

LOCATION : NHAVA SHEVA

RESPONSIBILITIES INCLUDE:

• UPLOAD VESSEL ARRIVAL DETAILS IN SYSTEM & TO PLAN YARD INVENTORY ACCORDINGLY.

• CO-ORDINATE WITH SHIPPING AGENTS ABOUT IMPORT ADVANCE LIST & TO PROVIDE PROPER CFS CODES FOR ALLOCATION OF LOCAL DELIVERY CONTAINERS TO NOMINATED CFS.

• UPLOAD IGM IN SYSTEMS & TO PREPARE JOB ORDER ACCORDINGLY.

• CO-ORDINATING FOR ARRANGING MOVEMENT OF IMPORT LOADED CONTAINERS FOR PORT.

• ENSURING PROPER STACKING ARRANGEMENT FOR IMPORT LOADED CONTAINERS.

• RESOLVE THE QUERIES OF IMPORTERS, CHA ABOUT TRACKING THEIR SHIPMENTS.

• ASSESSMENT CFS CHARGES & TO ENSURE HASSLE FREE BILLING TO IMPORTER

• ENSURE THAT ALL IMPORT DOCUMENTS OF LCL & FCL CARGO ARE CORRECT BEFORE DELIVERY.

• CO-ORDINATES WITH CUSTOM DEPARTMENTS FOR HOLD CONTAINERS (SIIB OR DRI HOLD)

• CHECKS RE-EXPORT,SEZ, ICD & AUCTION CONTAINERS DOCUMENTS

• CARGO ACCEPTANCE FOR EXPORT AFTER CUSTOMS FORMALITIES.

• MONITORING OF CARGO DURING CARTING & STUFFING ACTIVITIES

• NOMINATING SPECIFIC LOCATIONS FOR CARTING TO DIFFERENT FORWARDERS / CHA / LINE

• GANG/FORK-LIFT & EQUIPMENT ALLOTMENT FOR CARTING & STUFFING ACTIVITIES

• MONITORING TALLY PREPARATION BY SURVEYORS

• ACCEPTANCE OF READY SHIPPING BILLS & DOCUMENTS

• CONTAINER PLACEMENT FOR CARGO STUFFING

• MONITORING CARGO STUFFING OPERATION & SEALING OF CONTAINERS AFTER STUFFING

• DOCUMENTATION FOR CONTAINER DISPATCH TO PORT BEFORE VESSEL CUT-OFF.

• SYSTEM UPDATION AND MAINTAINING DOCUMENTS

• COORDINATION WITH CUSTOM OFFICIALS

• COORDINATION AND CONTINUOUS FOLLOW UP WITH CUSTOMERS.

• BILLING TO VARIOUS CUSTOMERS & VENDORS.

• UPDATE THE CONTAINERS DETAILS IN RKEM SYSTEM & CFS SYSTEM WITHOUT ANY ERROR WHICH HELPS US TO TRACK THE CONTAINERS MOVEMENT

Personal Information:

Name: Sachin Ashok Kadam.

D.O.B: 24th March 1987

Permanent address: House no.8, Bldg. No. 51, Pancham Mangal Murti CHS.

Navi mumbai No. 400 507.

Nationality: Indian

Marital status Single

Hobbies Dancing, Playing cricket,Reading books

I hereby solemnly affirm that the above information is true to the best of my knowledge and understanding.

PLACE: MUMBAI

DATE:

(SACHIN A.KADAM)



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