Former Educator Seeks New Challenge

RESUME

Dean Seigneur

*** ********** *****

Northfield Center, OH 44067-1932

Phone: 330-***-****

Email: ************@*****.***

EMPLOYMENT OBJECTIVE

CUSTOMER SERVICE - CALL CENTER REPRESENTATIVE - CLAIMS REPRESENTATIVE

GENERAL OFFICE SUPPORT - CLERK - DATA ENTRY -- RECEPTIONIST/SWITCHBOARD

ADMINISTRATIVE ASSISTANT - A/P - A/R - PAYROLL PROCESSING

HUMAN RESOURCES SUPPORT - RECRUITMENT/MANAGEMENT/BENEFITS

EMPLOYMENT SKILL BASE

Call Center Customer Service Representative - Office Customer Service Representative

Insurance Claims Processing - Medical Provider Insurance Credentialing

Accounts Payable - Accounts Receivable - Payroll Processing

Billing - Credit Management/Collections Administration

Budget Development - Control/Management

Purchasing Management - Inventory Control

School Educational and Business Management

School Teacher (English, Social Science, Math)

Bank Operations Center Items Processor - Bank Records Researcher - Teller

Data Entry - Operations Processing - Data Analysis

Receptionist - Switchboard Operator - Administrative Assistant

Human Resources Management - Benefits Administration

Personnel Recruitment/Staff Development - Supervisor - Trainer

MS Windows 95, 98, 2000, 2003, XP

MS Office 2000, 2003, 2007: Word, Excel, Access, Power Point

MS Internet Explorer, Netscape Navigator, Outlook, Outlook Express; ACT

Keyboarding 60+ WPM

EDUCATION EXPERIENCE

Bachelor of Arts

Education, Psychology, Social Science and Speech

Cedarville University - Cedarville, OH

Master of Education

Human Resources Personnel Supervision & Curriculum Development

Wright State University - Dayton, OH

Post-Masters 40 Hours Doctoral Graduate Studies

Business & Educational Administration

Miami University - Oxford, OH

Ohio Department of Education Vocational Certificate

Customer Service and Office Administration

Cuyahoga Valley Career Center - Brecksville, OH

Medical Billing, Coding and Insurance Administration Diploma

Ashworth University - Norcross, GA

EMPLOYMENT EXPERIENCE

Health Design Plus -- Hudson, OH 09/08-11/08. Customer Care Representative - Received inbound calls from patients, providers and human resource personnel regarding medical coverage for patients whose employer chose HDP as their third party administrator of their health plan under a Managed Care Plan. Answered questions and resolved issues or re-submitted denied claims to claims’ area for further investigation and resolution.

Dental Care Partners DCP -- Bedford, OH 05/08-06/08. Credentialing Assistant - Maintained and monitored all dentist personnel files to be sure all state, federal, and local regulations as well as dental and drug licenses were valid and up-to-date. Credentialed dentists with major insurance companies for claim payments by patients.

K Force Technology Staffing -- Independence, OH 02/08-05/08. Patient Relations Representative - Received calls from dental patients throughout the Dental Care Partners’ chain regarding problems, complaints and/or billing problems and resolved issues.

Via Quest Behavioral Health of Ohio -- Twinsburg, OH 02/07-10/07. Office Administrative Assistant (Part-Time) - Received and routed inbound phone calls to appropriate personnel or department. Typed and filed confidential records of MRDD clients. Received, collated and processed weekly payroll for 130 staff members.

Data Scan Field Services -- Solon, OH 01/07-02/07. Call Center Customer Service Representative - Transacted inbound and outbound phone calls to vehicle lease clients to schedule “end-of-lease” inspections. Contacted inspectors to conduct the inspections at the client’s home or place of business.

Adecco Temporary Personnel Services -- Parma, OH 09/06-11/06 . Returned Checks’ Processor at Operations Center National City Bank - Received returned checks from various U.S. banks and the Federal Reserve Bank to determine reason for reason, i.e. insufficient funds, incorrect account or routing numbers, incorrect dollar figures on check, counterfeit, closed account, etc. and returned to appropriate bank or forwarded to fraud department.

Express Personnel Temporary Services -- Northfield, OH 01/06-04/06. Human Resources Assistant at Aleris Aluminum - Conducted recruiting, reviewing applications, testing, and scheduling interviews for new hires. Maintained company EEOC and OSHA training records for employees in data-base system.. Processed payroll records for 75 employees.

Kelly Temporary Services -- Cleveland, OH 11/04-11/05 . Bank Records’ Researcher at Charter One Bank Operations Center - Received individual and/or business customer inquiries and complaints regarding potential errors or discrepancies on their accounts, researched the issues and reconciled the problems them in favor of the customer or the bank depending on statistical findings.

Business Research Services -- Warrensville Heights, OH 02/04-05/04. Market Researcher/Telephone Interviewer - Conducted telephone interviews with various businesses regarding the quality of service they were receiving from their various vendors.

Home Savings & Loan Bank -- Aurora, OH 11/03-02/04. Customer Service Representative/Teller - Conducted individual or business customer transactions on their accounts (checking, savings, CD’s retirement accounts) and cross-sold new or different products or services to meet customer satisfaction.

Randstad Temporary Solutions -- Beachwood, OH Summers 05/03-07/03 & 04/04-07/04 . Test Evaluator/Team Leader/Group Supervisor for Harcourt Testing - Scored national standardized tests for various state’s school systems. Supervised Team Leaders as Group Supervisor.

Lincoln Care of Ohio -- North Randall, OH 03/03-05/03. Pharmacy Technician - Filled prescriptions per scripts in a laboratory environment for institutional nursing home clients to dispense to patients in homes.

Alltel Communications -- Bedford, OH 11/01-05/02. Customer Care Call Center - Received inbound calls from customers regarding problems with their cell phone service and/or accounts. Researched and resolved customer issue or cross-sold more appropriate cell phone program or equipment to meet customer needs. Applied appropriate credits to accounts.

Walgreen’s Pharmacy -- Twinsburg & Garfield Heights, OH 07/01-11/01. Pharmacy Technician - Filled and dispensed prescriptions per scripts in a retail store environment. Billed insurance companies for patients; waited on other retail customers and worked as cashier as needed.

Allstate Insurance -- Hudson, OH 07/00-05/01. Call Center Claims Administrator - Received inbound calls from insured individual or business clients making initial vehicle and/or building loss claims; routed claim to appropriate claims adjuster based upon location and/or nature of claim.

Ohio State Department of Youth Services - Cuyahoga Hills Correctional Facility - Highland Hills, OH 07/88-12/97. Retired Math Teacher - Designed and implemented individualized math teaching programs for incarcerated felons in a state facility for offenders aged 14-21.

Valley Christian Academy -- Aurora, OH 07/84-07/88. School Administrator Grades PK through Grade 10 - Supervised total operations of private school including all business, educational, and human resources functions including the hiring, training, supervising all educational and non-educational employees; preparing, implementing, monitoring all budget functions (payroll, accounts payable, accounts receivable, collections); monitoring all educational and extracurricular activities of the school being sure to meet all state, local and federal regulations; assisting in the appropriate handling of student attendance and behavior issues.

Northfield Christian School -- Northfield, OH 07/83-06/84. School Administrator Grades PK through 6 - Duties as above with PK through Grade 6.

Middletown Christian School -- Middletown, OH 06/74-07/83. School Superintendent Grades PS-Grade 12 - Duties as above with PK through Grade 12.

Centerville City Schools -- Centerville, OH 08/69-06/74. Middle School Teacher: Math, English and Social Science - Designed and implemented individualized math, English and social science teaching programs in a team teaching setting for middle school students in a public school setting grades 5-8.

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