IT Suport Professional

DANIËL RUDOLPH BODENSTEIN

 **** Hearne Avenue Apartment #707 ▪ Cincinnati, Ohio 45248 ▪  513-***-**** ▪  513-***-****

 *****@**********.**.**

To whom it may concern

Learning about the Customer Engineer position at Volt Delta has given me a great degree of enthusiasm to be a part of your dynamic team and secure a challenging full-time, permanent position.

I wish to leverage my broad set of skills and knowledge in IT management, system analysis and design, testing, computer training, project/program management, strategic planning, customer relations, business administration, applications and program management, technical support, and operations management. I consistently demonstrate keen expertise in providing technical support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions. Furthermore, I do extremely well in the creation and implementation of unique strategies to optimize operational efficiency while significantly reducing cost. My qualifications include successful completion of simultaneous, large-scale projects within budget and time constraints. Likewise, I am known for having the remarkable ability to lead, train, and coordinate with technical teams to provide innovative business solutions.

Taking initiative has always been my academic and career focus. I certainly understand responsibility, hold on intense work ethic, and strive to do my best in any situation. Struggling with the global economic downturn, I have accepted various positions to maintain employment. However, I have always preferred and sought permanent positions that would allow me to grow with the company for I am in pursuit of, not just a job, but a career that would provide me the backbone of experiences and learning, which would serve as a fuel of my entire professional life.

With my rich mix of skills and experience, I am certain that any company that would employ my services would gain a loyal, competent employee demonstrating key assets that would offer positive impact and valuable contributions to the organization.

Please contact me to schedule a telephone or personal interview to discuss how I could meet your current and future needs. Thank you very much for your time and consideration.

Kind regards,

Daniel Rudolf Bodenstein

Enclosure: Résumé

DANIËL RUDOLPH BODENSTEIN

 6542 Hearne Avenue Apartment #707 ▪ Cincinnati, Ohio 45248 ▪  513-***-**** ▪  513-***-****

 *****@**********.**.**

 QUALIFICATIONS PROFILE

Dynamic, versatile, and results-oriented IT professional with proven record of achievement in IT management, system analysis and design, testing, computer training, project/program management, strategic planning, customer relations, business administration, applications and program management, technical support, and operations management.

 Adept at providing technical support and developing new processes through ongoing maintenance, defect resolution, and enhancement solutions

 Recognized for attention to detail, adherence to standards, and expert technical background; able to work calmly on critical systems under significant time pressures

 Combined excellent technical and analytical qualifications with outstanding customer service skills

 Recognized and awarded as the top technician at Polokwane Municipality

 Participated with a team being elected as the best business unit at Polokwane Municipality in 2007

 Demonstrated strong communication skills with fluency in English and Afrikaans languages

 CORE COMPETENCIES

 Solid management skills, established proficiency in leading and mentoring individuals to maximize levels of productivity while performing cohesive team environments

 Analytical thinker who consistently resolves ongoing issues or defects, often called upon to consult on problems

 Exceptional abilities in project design with the organizational and supervisory skills to assure success; delegates and monitors work to meet and beat deadlines

 Successful in meeting new technical challenges and finding solutions to meet the needs of the customers; possesses a broad range of experience and can contribute at almost any level of technical development, system or applications administration

 TECHNICAL SUMMARY

Servers 6 x Application, 2 x Exchange Servers, 4 x Document Servers, 1 x Primary Domain Controller and 4 Backup Domain Controllers, 2 x Proxy Server, 1 x Web server, 4 x Terminal Servers, 5 x Wins Server, 5 x DHCP Servers, 1 x GIS Server, 1 x Network Monitoring Server, 1 x Fax Server, 1 x SNMP Server)

Networks Hubs, switches, routers, LAN and Radio Network

Software Windows NT Server and Workstation, Windows 98, Windows 2000/2003 Professional, Server, Advance Server, Microsoft Exchange Server 2008, Windows XP, Vista & 7, Microsoft Office 2000/2003 (Word, Excel, PowerPoint, Access, Outlook, FrontPage), Trend Enterprise antivirus suite,

Autodesk Map guide, Backing up data, PC Docs document management software, Rightfax Fax suite, Dameware, VMWare and Virtual PC.

 PROFESSIONAL EXPERIENCE

POLOKWANE MUNICIPALITY–Limpopo Province, South Africa

Senior Technical Support Specialist ▪ 2000-Present

 Administer server maintenance, repair, backups and housekeeping

 Oversee an approximately 500 PC workstations and 200 terminals including installations, repairs, and maintenance

 Install and set up manageable hubs and switches

 Mount and manage ARLan, Aironet, Breezenet, and Motorola radios for radio network (Wireless Wide Area Network)

 Maintain and balance network load as well as install new network point

 Implement new technology and administer critical issues and troubleshooting

Computer Office–Polokwane

Senior Technician / Manager ▪ 1998-2000

 Develop in-house software including maintenance of users and mailboxes

 Provided hardware repair and services significant to the private sector and small-scale businesses

 Marketed software and hardware as well as installation and troubleshooting of software

 Competently promoted to General Manager position in 1999

 OTHER POSITIONS HELD

Owner (Partnership) ▪ Altotech Computer Consultants–Polokwane

Technician ▪ Computer Busters–Polokwane

Transport Officer ▪ Community Development–Polokwane

Personnel Officer (1st Lieutenant) ▪ South African Defense Force

 EDUCATION / CREDENTIALS

Pietersburg Technical College–National Training Certificate

 Electronic Engineering Level 3

Career Development:

 On-site hardware and software training to users and junior technicians

 A+, ITIL Foundation Course–February 2006

Interests:

 Computers–Website design

 Outdoor life / Rugby

Contact this candidate