Customer Service Representative
Resume:
Bay City, OR *****
Elizabeth A. Kresse
Objective Seeking a position within an organization where I can apply my experience and
education.
Work experience
12/09 – Present Tillamook Cheese Factory Tillamook, OR
Customer Service Representative
· Processed various food product orders from nationwide distributors through a network of
Brokers
· Verify accuracy of pricing against promotions.
· Check status of orders, availability of inventory, and verify shipments dates with the
traffic department
· Proficient technical experience with Del PC with supporting software (Microsoft Word,
Excel, Microsoft Outlook, Citrix/NAV, Oracle, and Windows Vista)
07/99-12/08 JMEagle (Formerly PW Eagle) Eugene, OR
Customer Service Representative
· Processed & managed $39M in customer pipe orders annually.
· Communicate with customers and outside sales person answering questions regarding product lines, appropriate applications, and specifications. Answer questions on pricing, quotations, order status, delivery schedules, competitive pricing, and future productions.
· Assist in development of production schedule to help meet the customer needs as well as the goals and objectives of the company.
· Assist with customer problems and complaints and initiate appropriate action to resolve problems.
Monitor inventory levels during order entry.
· Participate with shipping personnel to schedule shipments to meet customer needs in a cost- effective manner, including combining orders geographically and minimizing backorders.
· Resolve disputed balance inquiries in a timely and accurate manner.
· Maintain and follow up on quotations.
· Manage, maintain, and coordinate distributor price levels and premier stock programs with
representatives.
· Provide phone support for 800 line / Corporate office.
· Proficient technical experience with Hewlett Packard PC with supporting software (Microsoft
Word, Excel, Email Windows 98, and JD Ewards).
05/89-02/99 KLA-Tencor San Jose, CA
Lead-Service Material Coordinator-Customer Support Division
· Received, distributed, and expedited emergency parts orders for domestic and international customers and field service offices.
· Direct advocate and liaison for Customers and Field Service Engineers.
· Accounted for cycle count program and procedure for $8M Service Spares Inventory.
· Performed daily transactions for material movement in and out of Service Spares Stockroom.
· Maintained all documentation and database of daily workorders.
· Supervised the training of new employees.
· Proficient technical experience with IBM PC with supporting software (Microsoft Word, Excel, Email,
Windows 95, Oracle, ASKMANMAN, SERVMAN).
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