Technical Services Administrator
Resume:
Jack Joaquin Cruz
**** ****** ***** **. #*** Austin, TX 78704 **************@*****.***
EXPERIENCE
Technical Services Administrator | Hart InterCivic
March 2008– January 2012
• Performed a variety of complex duties in providing information systems and technology support to internal and external customers.
• Presented solution concepts to technical and non-technical customers.
• Administered, maintained operation stability, and efficiency to secure the security of operations and company resources.
• Partnered with sales team to respond effectively to issues and opportunities. Pre-sales.
• Organized desktop systems and infrastructure.
• Worked in conjunction with sales and sales operations to develop timely and professional responses to assigned sections of RFP’s and RFI’s.
• Conducted necessary technology research and analysis.
• Fulfilled, configured, and deployed new hardware and software.
• Provided internal user training and support.
• Knowledge of HTML, JavaScript, CSS, XML, MySQL, and SEO concepts.
• Became an active, integral part of the sales strategy.
• Worked as project account manager/lead on several high profile projects.
• Trained thousands of government, county, and temporary employees.
• Created and maintained technical documentation as well as hardware and software specification documents.
Training Specialist/Consultant| Hart InterCivic
July 2005 – January 2012
• Managed training needs assessments at the onset of new implementation in order to determine training needs within clients’ organization.
• Planned for and lead training-related meetings with clients.
• Engaged in professional growth experiences, including but not limited to advanced training in software applications such as desktop publishing and virtual system platforms.
• Knowledge of troubleshooting and implementing web technologies.
• Lead classroom, web-based, and multi-media training presentations.
• Created a training climate that encouraged questions and participation
• Worked cooperatively with Hart InterCivic Account and Project Managers.
• Filed training reports upon completion training events.
• Utilized testing and evaluation feedback procedures to evaluate effectiveness of training and to modify methodology, personal approach, materials, etc.
• Developed, edited, and updated teaching materials such as, training manuals, demonstration models, multimedia visual aids, computer tutorials, supporting graphics and reference work.
http://www.linkedin.com/pub/jack-cruz/7/8a5/714
Contact this candidate