Seasoned Mortgage Professional with Management Experience

SALES MANAGEMENT PROFESSIONAL

Customer Relations | Business Development | Account Management

Five years' experience in Financial Services Sales and Account Management. Proven success at driving revenue by developing strong relationships and gaining client trust. Superior product knowledge, pipeline management, marketing, goal-setting, team building, and team leadership. Promptly address customer concerns to move toward closing the deal. Tenacious hunter with proven ability to build and grow territory, penetrate new markets, and expand market share. Core competencies include:

• Customer Loyalty/Referrals • Profitability Tracking • Market Share Growth

• Solutions Selling/ROI Review • Territory Management • High-Impact Presentations

• Relationship Building • Revenue Growth • Bottom-Line Profitability

• Strategic Marketing Plans • Competitive Wins • Team Builder/Leader

SALES EXPERIENCE

CAPITAL ONE FINANCIAL—WHOLESALE LENDING DIVISION, Deerfield Beach, FL

2003 – 2008

Fast-track promotion through a series of increasingly responsible positions from mortgage training program to role of Commercial Area Manager for the entire SE Florida region.

Commercial Area Manager—Southeast Florida (2007-2008)

Area Manager—Palm Beach, Martin County, St. Lucie County (2005-2007)

Outside Account Representative—2004-2005

Broker Service Representative—2003

Built top-tier sales team; trained and managed 19 Account Executives to catapult monthly sales from $2M to $15M. Prepared and executed sales training presentations, including one presented at regional seminars to hundreds of clients. Quick study of technology, products, and the marketplace to generate new accounts and educate existing clients based on competitive analysis and industry trends.

Planned, managed, and staffed entire SE Florida region. Improved workflow to streamline sales process, including the creation of a pre-qualification form adopted company-wide. Excellent communicator and problem solver. Adept at mastering technologies in place. Effective trainer on presentation, consultative sales, and closing techniques.

• Consistent top performer; closed transactions valued at $18M in one month.

• Employee of the Month (closed 125 units covering 3 territories), 2003.

• Triggered more than 700% growth in monthly sales in just ten months.

EDUCATION

UNIVERSITY OF MARYLAND

Baltimore, MD

70 credits

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