Customer Service Sales

KIMBERLY M. HERNANDEZ

***** ****** ******

Wickliffe, Ohio 44092

440-***-**** ******************@*****.***

ACCOUNTS RECEIVABLE, CREDIT MANAGER

Proven management and interpersonal skills, including supervision of staff. Strong accounting, collection and bookkeeping skills. Excellent written and verbal communication skills. Excellent time management skills. Interface well with all levels of the organization. Experienced in MS Word, Outlook and Excel. Skilled in Syteline, Solomon, Prelude, JD Edwards, AS 400, Oracle 12 and Lotus Notes software packages.

PROFESSIONAL HISTORY

Nestle USA contracting through Accounting Principals, Solon, Ohio 2012-July 2012

The world's foremost Nutrition, Health and Wellness Company, committed to serving consumers all over the world. $100 Billion in sales.

Credit & Collections Specialist DSD Unit

Provides research and resolution of delinquent accounts receivable balances. Researches issues and provides supporting documentation to resolve delinquent balances while eliminating causes. Advises management of potential bad debts, collection risks and unusual circumstances as identified. Assists in the preparation of required reports for management, and in other areas as needed. Responsible for achieving defined receivable goals and supporting working capital improvements.

• Performs Collections of related invoices, minimize delinquent receivables.

• Performs telephone collections, generate collection letters, email and fax correspondence

• Perform routine and documented follow up.

• Provides the customer with necessary documentation, in the format required, in order to support the collection.

• Identifies root cause for delinquency, raise issues or eliminate cause. On-going interaction with Credit management, Customer Service, and customers.

• Identifies customer change in trend and related risks, communicate to sales and credit management.

• Assists in reviewing and updating accounts.

• Assists with the preparation of required reports for management

PCC Airfoils, LLC, Beachwood, Ohio 2003 to 2011

[$1 Billion manufacturer of aviation parts. Supported five plants and accounting personnel in multiple states.]

Accounts Receivable Supervisor

Ensured that incoming cash and financial information acquired at plant locations was properly documented, coded and applied. Designed and disseminated receivables reports with detail and aging. Presented large financial package to accounting personnel in plants, VP of Finance and division president. Trained, coached, audited, and developed A/R Assistant and all temporary employees. Worked with sales managers to improve and streamline collections. Increased speed and accuracy of applying cash and reconciling accounts.

• Uploaded EDI invoices, entered manual invoices, debits and credit into Solomon system. Balanced and reconciled sales against all plant documentation.

• Manually billed in house division invoices.

• Made sure collection calls were initiated by accounting personnel in the plants with regular follow up and assistance of delinquency and problematic issues and resolution.

• Collection of all receivables for plants during interims when accounting personnel in plant was in transition.

• Assisted in collections of monies $65-$80 Million per month.

• Assisted in keeping delinquency under 2% division wide.

• Worked with collection agencies and participated bad debt reviews for uncollectable write offs.

• Researched cash/credit/invoice trail for team members at the plant locations. Prepared reports on customer delinquency, cash receipts and sales.

• Maintained new customer database and also new vendor database for accounts payable. Used Solomon and Syteline systems for cash application, customer and vendor database.

• Assisted with month-end reporting to plant controllers, VP of Finance and President.

• Ensured smooth conversion of A/R from Solomon to Syteline system.

• Transitioned to daily tracking of cash/receivables to increase awareness and accountability for collection activity.

• Experienced in Sarbanes-Oxley (SOX).

• Experienced in the writing of policies, procedures and instructional manuals for the Accounts Receivable department.

• Verified all customers had a signed credit application with financials and/ or a Dunn and Bradstreet reports.

• Created receivable reports on a daily, weekly and monthly basis from the Solomon and Syteline systems.

• Chaired teambuilding events: i. e.: Toys for Tots and social functions.

National Paper & Packaging, Bedford Heights, Ohio 2000 to 2002

[$10 Million distributor of maintenance and packaging supplies.]

Credit Manager

Served as hands-on manager, supervising credit department staff of three. Carefully managed million dollar accounts and monitored many small accounts. Set-up new accounts and established credit limits.

• Lowered receivables by one million dollars in one year through collection efforts, constant interface with sales team, visits to customer sites and on-going training sessions.

• Gained experience in dealing with companies in financial trouble, including bankruptcies and legal counsel.

• Made credit decisions on orders over limit or past due.

• Verified each customer completed a credit application and obtained bank, trade, company financials, Dun & Bradstreet reports and set credit limits accordingly.

• Resolution of all payment discrepancies.

• Payment application from lockbox, wire transfers, summary billing and live deposits.

• Web invoicing in customer portals.

PHD, Inc., Wickliffe, Ohio 1997 to 2000

[Distributor of home products.]

Senior Credit Correspondent

Supervised million dollar accounts. Reconciled Accounts Receivable Department. Created spreadsheets used to analyze discrepancies and chargebacks. Composed research and repayment correspondence.

• Researched and resolved customer deductions using invoices, pick tickets, bills of lading, ASN’s and other support for repayment.

• Made journal entries to resolve receivable issues.

• Made successful collection calls.

Reliant Insurance Company, Cleveland, Ohio 1997

Accounts Receivable Associate

Processed applications and payments received from lockbox. Generated Motor Vehicle Reports.

Reinstated auto insurance policies. Documented all transactions on individual policies.

Provided customer service with outside agents and insureds. Trained peers on processing applications and payments.

Picker International, Inc., Highland Heights, Ohio 1990 to 1996

Administrator, Credit and Collections

Reviewed and expedited customer orders. Contacted bank and trade references and evaluated published credit reports in order to establish a line of credit for the customer. Made collection calls on delinquent accounts.

Harbor Credit Union, Fairport Harbor, Ohio 1988 to 1990

Member Service Representative

Wrote and processed loans, payments, withdrawals and deposits. Collected delinquent consumer receivables. Provided administrative support to management and Board of Directors.

EDUCATIONAL BACKGROUND

Notre Dame College, S. Euclid, Ohio Bachelors Degree in Accounting

(In process 2013)

Lakeland Community College, Mentor, Ohio Associates Degree in Accounting

NACM (National Association of Credit Management) Northeastern Chapter Member

Workshops, seminars and meetings.

Notary Public State of Ohio

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