Customer Service Administrative Assistant
Resume:
My name is Karen Taylor and my husband and I have recently relocated to El Paso. As a result of our relocation, I find myself back in the job market and anxious to find an opportunity to utilize my expert skill set and many years of experience as an administrative professional.
SUMMARY
Versatile professional adept at managing multiple projects, providing exceptional customer service and support, and streamlining office operations to enhance productivity. Expert in crafting high impact presentations, excellent interpersonal skills (written and verbal), committed to strengthening the organization through collaboration and teamwork.
SKILLS
Strong Organizational Skills with Ability to Multi-Task * Extensive Internet Research * Executive Administrative Support * Time Management * Correspondence Creation, Editing, and Follow Up * Event Coordination * Presentation Preparation * Office Management * Advanced Microsoft Office Suite * Various Sales Databases/Company Specific Applications
I am enclosing my resume and would greatly appreciate your consideration for your open administrative position. I am available to interview at your convenience.
Thank you in advance.
Warm regards,
Karen Taylor
(H) 915-***-****
(C) 817-***-****
*****@***.***
1/2011 - 12/2011
Lockheed Martin Missiles & Fire Control
Grand Prairie, TX Planner, Quality Specialist
• Planning, Coordination and Facilitation of Various Meetings and Events for Supplier Quality
• Coordinate Calendars, Schedule Meetings, and Various Events for Director and Staff
• Arrange Travel
• Prepare and Reconcile Expense Reports
• Extensive Presentation Preparation for Supplier Quality Systems and VP Quality
• Coordinate Move Requests, Office Supplies, and General Administrative Support for Quality Staff
• Facilitate Meetings, Take Minutes, Status and Follow Up of Action Items
• Back-Up for Senior Management’s Administrative Personnel
7/2010 – 1/2011
Hi-Tec Associates
(DCR)
Bedford, TX Temporary Assignment to Lockheed Martin, Missiles & Fire Control
Senior Administrative Assistant
• Coordinate Calendars, Schedule Meetings, and Various Events for Director and Staff
• Arrange Travel
• Prepare and Reconcile Expense Reports
• Extensive Presentation Preparation for Supplier Quality Systems
• Coordinate Move Requests, Office Supplies, and General Administrative Support for Quality Staff
• Facilitate Meetings, Take Minutes, Status and Follow Up of Action Items
• Back-Up for Senior Management’s Administrative Personnel
5/2004 – 4/2010
Best Associates
Dallas, TX
Executive Assistant to Chairman
• Supervise Support Staff
• Arrange Complex Travel (International and Domestic)
• Prepare and Review Expense Reports
• Coordinate Calendars (Schedule Meetings, Conferences, Events, etc.)
• Correspondence, Email
• Extensive Presentation Preparation
• Entity File Preparation and Maintenance
• Coordination of Shareholder and Board of Director Meetings
• Domain Registration and Maintenance, Internet Research
• Reconciliation of Accounts
10/2000 – 1/2004
Parago, Inc.
Lewisville, TX Executive Assistant/Office Manager
• Merchandising Analyst, Vendor Relations
• Product Research, Extensive Internet Research, Product Suggestion Presentation
• Database Administration
• Office Manager for R&D Facility
• Supply Inventory Control and Ordering
Executive Assistant to General Counsel/EVP Operations and Account Management
• Correspondence, Expense Reports/Reconciliation, Filing
• Meeting Coordination, Conference Calls
• Board of Directors Meeting Coordination, Transcription of Meeting Minutes
• Creation and Maintenance of Shareholder Files, BOD Minute Books
• Domain Registration and Maintenance
• Calendar Coordination
Executive Assistant to EVP Marketing
• Ordering/Inventory Control and Distribution of Collateral Materials
• Press Releases/Media Relations
• Trade Show Coordination
• Presentation Preparation
• Travel and Calendar Coordination
3/2000 - 6/2000
beenz.com inc.
Dallas, TX
Executive Assistant to Sr. VP of Sales, the Americas
• Support Central Area Sales Team
• Establish Central Area Sales Office
• Tracking of Leads
• Expense Reports, Correspondence
• Travel & Calendar Coordination
• Commission Database Creation & Maintenance
• Preparation of RFPs
5/1997 - 3/2000
GTE Data Services
Irving, TX Executive Administrative Associate
Secretary to AVP-IT Program & Process Management
• Supervise Administrative Personnel
• Coordination and Implementation of Quarterly IT Conferences, Technology Fairs, Staff Meetings & Recognition Events
• Correspondence, Expense Reports/Reconciliation
• Presentation Preparation
• Creation and Maintenance of Departmental Files
• Travel & Calendar Coordination
• Support for GTE Y2K Effort
• Primary Administrative Back-Up for CIO & President of GTE Data Services
• Assistant Move Coordinator for Relocation of IT Department – 1100 People
5/1997 - 10/1997
GTE Bus Dev & Integration
Irving, TX Executive Secretary I
Secretary to Director of E-Commerce & Director of Media Ventures Advertising
• Coordinated Various Advertising Campaigns Using Electronic and Print Mediums, Extensive Graphics/Presentation Preparation, Travel/Calendar Coordination, Correspondence, Expense Reports, Filing
2/1996 - 5/1997
Adecco, Inc.
Fort Worth, TX Temporary Administrative Assistant
Various Temporary Assignments Included Six Month Assignment as Secretary to a Regional Vice President for Pfizer Pharmaceuticals
4/1989 - 11/1995
GTE Telephone Operations
Irving, TX Executive Secretary II
Secretary to AVP-Benchmarking Initiatives/AVP's Direct Reports
Executive Secretary I/Secretary to Director-Accounting Operations
Administrative Assistant
EDUCATION Texas College of Medical Assistants, Dallas, TX
Registered Medical Assistant Degree - Clinical and Clerical
SKILLS Strong Organizational Skills with Ability to Multi-Task
Excellent Communication Skills with All Levels of Organization, Verbal & Written
Time Management
Customer Service Oriented
TECHNICAL SKILLS Windows 95/98/2000/XP/2007/Vista
Microsoft Office – Word, Advanced PowerPoint, Excel, Outlook, Access
Microsoft Publisher, Photoshop, QuarkXPress, Apple Desktop Publishing
Various Sales Database Applications & Company Specific Applications
REFERENCES Furnished Upon Request
REFERENCES
Professional
Cynthia Wenban (Lockheed)
Director, Quality Operations
Lockheed Martin Missiles & Fire Control
*******.******@****.***
Allan Steinmetz (Parago)
Founder & CEO
Inward Strategic Consulting
Michael Luebke (GTE)
Retired
*******@*******.***
Personal
Sondra Lancaster
210 South Baxter
Stephenville, TX 76401
Caryn Maisonneuve
405 Baylor Drive
Arlington, TX 76010
Barbara Kemp
1624 Kingspoint Drive
Carrollton, TX 75007
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