Customer Service High School

Jasmine J Allison

**** ********* ****, ********, **** 43229*614-***-***********************@*****.***

Objective

I’m currently looking for a job to use my skills to better myself as well as my company and use the time to learn new thing as well as teach them. Result driven Customer Service Representative with proven ability to establish excellent service with clients as well as co-workers.

Accomplishments

*Consistently received positive feedback from quest and created repeat business by developing long-term relationship with customers.

*Handled customers complaints

*Completion of M.A.G.I.C

Work Experience

Fraud Prevention Specialist, 03/2011-6/2012

JP Morgan Chase Bank-Columbus, Ohio

Monitoring customer accounts, detecting fraudulent activites, in and out bound calls, creating, shutting down, managing and filing accounts.

Retention Specialist, 10/2011-02/2012

Affinion Group-Westerville, Ohio

Providing customer service for an average of 90 calls per day, answering customer inquiries, solving problems, and providing information. Implemented new processes and systems for improving customer service satisfaction.

Sales Rep., 04/2010-03/2011

Arc Logistics-Columbus, Ohio

Successfully acquired an average of 180 new customers per month, generating a 12% growth in effect. Developed and maintained long-term relationships with policyholders and small business entities.

Audit, 02/2009-09/2010

Howard Johnson Hotel-Columbus, Ohio

Computed bills, collected payments and made change for guest. Greeted registered and assigned rooms to guests of hotel. Issued room keys and escort instructions to bellhops. Kept records of room availability and guests accounts, manually or using computers.

Educational Background

2008 Bowie High School-Bowie, Maryland, Prince Georges

High School Diploma

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