Human Resources

THOMAS S. FRASIER

COMMUNICATION PROFESSIONAL

CLIENT RELATIONS ? CUSTOMER SATISFACTION ? PROBLEM-SOLVER

PROFILE

-Excellent oral and written communication skills; known for cultivating positive working relationships with diverse populations

-Self-motivated team player with strong leadership skills

-Dedicated professional with meticulous attention to detail

-Skilled multi-tasker able to thrive in fast-paced, demanding environments

-Completed one year of sign language training

EDUCATION

Bachelor of Arts in Communication August 2006

St. Edward’s University, Austin, Texas

Relevant Coursework: Media Communication, Communication Research Methods, Rhetorical

Criticism, Media Ethics, Advertising, Group Communication, Technical and Business Writing

EXPERIENCE

HR Manager/ District Events Coordinator (DEC) 2006 to present

Toys ‘R’ Us, Houston, TX

-Hired, trained, and managed 50+ employees in season, including scheduling

-Researched and contacted new corporate sales contacts for the store

-Established and maintained on-going relationships with schools, and local businesses

-Maintained strong working relationships between store, district, regional, and national sales teams

Transportation Coordinator

Texas Townhouse and Condominium Owners Association, inc. (TTCOA) 2006

-Arranged transportation coordination

-Managed Customer Relations

Volunteer/Caller 2006

St. Edward’s University Phon-a-thon, Austin, Texas

-Facilitated donations to raise money for the St. Edward's Fund

-Updated alumni, parents and friends of the University about campus activities

-Helped raise over $83,000 (Goal: $50,000)

-Completed input of donations into campus registry (Excel, Access)

Make-Ready/Porter/ Assistant Service Advisor 1997 to 1999

Advantage BMW, Houston, Texas

-Detailed customer vehicles following repairs and maintenance work

-Transported customers to and from work while their cars were under repair

-Improved turn-around time for cleaning vehicles, resulting in increased

customer satisfaction

-Tracked customer needs and services through computer online applications

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