Customer Service Representative

Bernice Jackson *** Dearborn Buffalo, New York ***07 716-***-****/ 716-***-**** *************@*****.*** SKILLS Mortgage files and Loan documents for 9 years Over 10 years of Administrative Related Experience Extensive use of various computer programs, including Internet Development of Corporate & Safety Policies and Procedures Provided training to clientele and employees Accounting Fundamentals Human Relations Business Management Detailed understanding of Investing Activities Strong communication and written skills Flexible Adaptable Team oriented Ability to handle confidential information with discretion Ability to work independently with little to no supervision COMPUTER SKILLS: Microsoft Windows, Microsoft Office Suite, Outlook/GroupWise EDUCATION:

2010 ~ Present

Associates Degree ~ Criminal Justice

2006 ~ 2006 Professional Secretary Diploma Penn Foster Career School 2006 ~ 2006 Accounting/HR Management Associate Paralegal Assistant Diploma

Stratford University Customer Service Representative Diploma Erie Community College/Cast Program 1996 ~ 1997 ~ Business Diploma ~ Hopevale PROFESSIONAL EXPERIENCE :

January 2007 ~ March 2007 ~ AppleOne (HSBC) ~ Receptionist

General office duties, Processed Debit and Credit Cards, Imaging, Mailed Documents, Put together kits, and any other assigned tasks.

March 2007 ~ October 2007 ~ HSBC Bank ~ Operations Specialist 1 General Office duties, Faxing, Copying, Send e-mails via lotus notes/PeopleSoft, processing mail, and processing customer applications via Compass. October 2006 ~ November 2006 ~ M&T Bank (Kelly Services) ~ Mortgage Department Receptionist

Submit loan and mortgage documentation via Fiserv. E-mail using GroupWise. Answering calls to be transferred to appropriate locations. I also log in files that enter into the mortgage department and process mail and delivery it to various office staff. September 2006 ~ October 2006~ Kelly Services~ M&T Bank Human Resources Intern Report directly to assistant manager. Worked closely with Human Resources employees in maintaining the applicant tracking system. Filed, Faxes, Record Managements, Data Entry. Special projects include creating a Temp-tracking database. Processed out-going mail. 2000 ~ 2006 ~ Wes-State Mortgage & Excel Communication (Home Base) Loan Processor/Customer Service Input various aspects of billing, payroll, and accounts payable/receivable. Made collection calls to various customers and tracked payment history in database. Prepared invoices. Performed basic office procedures such as typing, scheduling, conducting interviews and completing surveys. Processed loan and mortgage documents. Calls were made to attorneys, real estate agents/brokers for various transactions. Title companies were contacted along with insurance companies. Inspections were scheduled on various properties. Real estate practices included property searches, background checks, credit checks, and negotiating. Job also consisted of making outbound telephone calls to customers. The skills I’ve obtained in this job position were: Underwriting, Compliance, Processing, Servicing, Closing, Investor Guidelines/State Regulations, Legal Documents 2001 ~ 2005 ~ SPS Temporaries Various Clerical & Production position within Western New York Data Entry, Shipping/Receiving, Inventory, Inspecting, Storage, Labeling, Product tracking system, and collated hospital brochure/packets. 2004 ~ 2005~ Burger King ~ Cashier/Shift Coordinator Processed credit cards, cash management, trained employees, shift management, inventory also recorded

orders using cash register and serviced customers in eating places that specialized in fast service and inexpensive carry-out food

2003 ~ 2004 ~ Omni Cruise Lines ~ Customer Service Representative Processed checks, credit cards, and western union payment. Managed client accounts on a database. Sold cruises and handled data entry and multi-line telephone system. Also handled appointment setting and surveys. 2001~ 2003 ~ East Coast Magazine Sales Customer Service Representative Inbound/outbound phone sales for magazines. General office duties. Order taking, Data entry, and credit card processing. Negotiating sales to customers for four years of service.

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