Customer Service Project
Resume:
Crystal Nicole Latin
**** ***** ****** *****, ***** 77073
*********@*****.***
Objective
To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in the field of business admin.
Professional Skills
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
ERoom
Filing/Editing
Typing (45+ wpm)
Office Procedures
Telephone Skills
File Net
Accounting
Business Math
Business English
Records Management
Customer Service Skills
Education
Texas School of Business, Houston, Texas. Director’s List. GPA: 3.75
Computer Office Specialist (880 Hours). Graduated December 2004.
Klein Forest High School, Houston, Texas. Academics
Graduated May 2001
Employment Skills
Developed ability to work in a fast-paced atmosphere
Maintained excellent customer relations and developed customer rapport
Diplomatically resolved customers complaints on as-needed basis
Ability to follow instructions well and make decisions with no supervision
Maintained all record-keeping procedures without error
Delegated responsibilities to employees to meet company’s expectations
Effectively developed telephone communication skills and consistently met quotas
Employment History
In-Home Daycare Operator, Tender Touch Academy 12/10-Current
Primary responsibility is to care for the child, including entertaining the child, making sure the child is fed according to parents' instructions, and generally providing for the well-being of the child/children. I also provide a safe, caring, nurturing and stimulating environment in which a child (children) can develop. General responsibilities include
caring for a child/children and most things related to that child's care. I also maintain my own bookkeeping, business records, and organize paper work.
Document Control Specialist, Willbos Construction Inc. 05/08-01/11
Processed one or more document types through all procedural steps in accordance with well-defined
procedures and guidelines. Ensured that pre-established document control requirements were meet
throughout the duration of the project. Received, tracked and monitored documents using standard
document management programs to register documents, maintained databases, and produces logs
transmittals, and other reports required. Entered data and produces reports using other standard
office automation or department-specific computer applications. Scanned documents for electronic
storage and made the necessary copies. Interfaced with client document control staff and other primary
contractors on the project, ensured a smooth transfer of information between all parties. Performed
administrator tasks in the maintenance of the project’s Sharepoint site.
Accounts Receivable Clerk. Verizon Wireless 04/07-05/08
Performed the day to day processing of financial transactions to ensure the municipal finances were maintained
in an effective, up to date and accurate manner. Verified the transactions complied with financial policies
and procedures. Prepared, processed invoices and coding payments documents. Maintained updated vendor files
and file numbers. Greeted, assisted visitors, answered phone and responded to inquiries.
Medical Customer Service Associate, Hewitt/Aspen 09/06-01/07
Researched, resolved and responded to appeals from members and/or providers regarding claims and
benefits administration. Logged and tracked all written appeals received and assured written acknowledgment
and resolutions with corporate guidelines. Analyzed, researched and resolved appeals requested through review
of benefit design, eligibility, care management procedures and claims payments as related to the identified
issues. Communicated in writing with appropriate parties regarding appeals and grievance decision.
Customer Service Associate, Convergy’s/Nextel 02/06-09/06
Directly interacted with the customers, provided the needed information on products and/or services,
resolved problems and offered general assistance. Handled complaints, documented incidents and reported
requests for further assistance to superiors. Followed-up with customer to ensure their issue had been
sufficiently resolved, meeting with customer either in person or by phone to provide further information
about products or services if the matter had not been resolved. Took orders, opened and closed accounts
gathered all the necessary information regarding complaints if the matter needed further attention.
Case Worker/Data Entry Assistant, FEMA/Concentric Project Control 09/05-01/06 Assist hurricane victims with government funds for disaster support assistance. Received intake sheet
application obtaining the victims personal information. data entry all victims applications and record
information into the Red Cross database.
Administrative Assistance, Latin Freight Trucking Company 04/02-09/05
Maintained confidentiality in all aspect of clients, staff and agency information. Monitored and assisted
with maintenance of organization’s website. Interacted with clients, vendors and visitors, answered phones
transferred to appropriate staff members. Signed for and distribute UPS/FedEX or similarly delivered
packages. Performed general clerical duties but was not limited to bookkeeping, coping, faxing, mailing
and filing. Created and modified documents such as invoices, reports, letter and financial statements
using word processing, spreadsheets, database and/or other presentation software such as Microsoft
office and other programs. Supervised volunteers and other support personnel.
Receptionist, ExxonMobil Development Company 06/00-04/02
Performed reception duties; greet clients and visitors; assisted clients with check-in; answered phone and
took messages. Scheduled appointments; verify next day appointments; accommodate walk-ins. Processed
clients payments. Provided operational support. Maintain integrity of clients records.
REFERENCES: Available upon request
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