Customer Service Management
Resume:
ARNALDO M. PANIAGUA, CPA
*** ******** ***, ***** ****** Fl 33143
*****.********@*****.***
Professional Objective
Director of Finance position where my Accounting, Planning and Finance experience combined with my drive to succeed can be
utilized in contributing to the growth and profitability of an organization.
Summary of Qualifications
A seasoned accounting and finance professional with over twelve years experience. Responsibilities include financial reporting,
strategic planning, financial controls, accounts receivable, accounts payable, cash management, investments and human resources.
Strong background in developing effective policies and procedures to insure proper accounting controls and operational efficiencies
are in place. Possess excellent oral and written communication skills.
HIGHLIGHTS OF MAJOR ACCOMPLISHMENTS
Project lead for Lawson ERP financial system implementation consisting of general ledger, accounts payable, payroll, fixed
assets and activity accounting. Developed staffing model to accommodate project resource requirement. Project was
implemented in Nov. 2009 as planned.
Assisted in preparing message to State of Florida for Medicaid reform. (RAPS and auto assignment)
Coordinated claims audit review, subrogation and coordination of benefits programs aimed at reducing claim cost and ensuring
compliance with Government regulations. Projected year one savings-$6 million.
Entered into risk sharing arrangements with local MSO to better manage utilization of services.
Issued $300 million in debt financing earmarked for revenue growth initiatives. Resulted in Aggregate Interest Savings of $7
million.
Issued $85 million in infrastructure bonds earmarked for patient critical items and deferred maintenance.
Implemented Finance Optimization Initiative to enable department’s to better manage their budgets by providing critical
operational and financial information. Fostered department accountability for their results and performance.
Member of strategic planning group which evaluated the attractiveness of potential hospital acquisitions. Recommended
purchase of 382 bed hospital.
Implemented monthly financial closing meetings with accounting staff in order to reduce closing cycle from 15 days to 10 days.
Developed methodology to better estimate patient accounts receivable balance valued at approximately $350 million.
Establish a corrective action plan process to improve the results of the annual Single Audit.
Implemented a system to prioritize payments to vendors in order to preserve day’s cash on hand due to temporary billing issues.
Preserved approximately $42 million in cash representing 10.5 days cash on hand.
Reengineered payroll process to provide greater emphasis on verifying payroll accuracy and reducing the number of edits to employee
payroll checks. Estimated annual savings of $3 million.
Member of Patient Access Committee which presented a plan to improve customer service and generate additional revenue to the
Health System. .
HIGHLIGHTS OF SKILLS
Ability to communicate with individuals at all levels and within all corporate cultures.
Analytical and performance driven with ability to examine detail while paying attention to the broader view.
Knowledge in creating effective financial policies, procedures and controls.
Able to meet project deadlines by providing detailed measurable goals and constantly benchmarking progress.
Possess strong mentoring skills in order to develop staff’s skill set.
Successfully completed projects by building consensus within the project group.
Ability to learn quickly in a dynamic environment.
Possess good inquiry and listening skills used to generate solution to existing problems.
PROFESSIONAL EXPERIENCE
Financial Consultant
Medical Center and retail pharmacy Broward, Florida February 2012 to present
Chief Financial Officer
Built in-house lab business representing a 20% increase to net profits.
Built in-house Diagnostic business with focus on ultrasound procedures representing an increase of 10% to the bottom line.
Lead the implementation of pharmacy third party data and payment processor. Enrolled payor’s into EFT program significantly
improving cash flow.
Lead the implementation of a fully integrated EMR/Practice Management/Billing application.
Created schedules to payout investors who agreed to transfer ownership interest of the organization.
Negotiated new pricing terns with pharmacy vendor.
Established dual GPO pricing program significantly reducing cost of medications.
Present monthly financial statements results and actively manage daily cash flow.
In charge of all payroll and accounts payable related activities.
Currently working with consultants to prepare recapitalization of existing company shares and retirement and health ins.
products
Vertically Integrated Healthcare Start Up Miami, Florida October 2011- January 2012
Director of Finance
Performed financial audit of newly acquired medical clinic.
Designed chart of accounts for all 3 business units i.e. MSO, practice consolidation and prepaid health product.
Prepared financial projections for AHCA clinic licensing approval process.
Lead the selection and procurement of a fully integrated EMR/Practice Management/Billing application.
Revised and enhanced initial companywide financial projections.
Dealt directly with financial institutions to better manage company’s daily cash flow needs.
Performed due diligence on Home Health entity for potential acquisition.
Prepared and presented monthly financial results to investor group.
Large Multispecialty Physician Practice Broward, Florida August 2011- October 2011
Financial reporting and closing process enhancement aimed at reducing closing cycle.
Automated physician level financial reporting using advanced excel functionality.
Evaluation of cloud based financial management and accounting applications for potential purchase.
Revenue Cycle Management process review with special emphasis on chart documentation and coding effectiveness.
Review of procure to pay process including contract award and invoice approval process.
Jackson Health System Miami, Florida April 2004 – March 2011
Director of Finance. HP (5 months)
Responsible for Finance, Claims Processing, Information Systems, Data Analysis and Contract Management. Direct and Indirect
staff totals 25.
Assisted in preparing message to State of Florida for Medicaid reform. Main objectives were to ensure risk adjustment
payments based on acuity and continuity of care for Medipass members.
Coordinated claims audit review, subrogation and coordination of benefits programs aimed at reducing claim cost and ensuring
compliance with Government regulations.
Entered into risk sharing arrangements with local MSO to better manage utilization of services.
Prepared annual budget vs. financial projection analysis by initiatives in order to track performance of new business.
Routinely communicate results to stakeholders and provided key drivers to remain on target.
Managed business processes outsource arrangement for all claim payments.
Oversaw the implementation of a new managed care application including conversion of legacy system, g/l interfaces and data
warehousing of transactional detail.
Involved in ongoing negotiations with application vendor to adjust project cost due to failure to deliver modules on a timely
basis.
Manage all vendor contracts across the organization with an emphasis on value for services rendered.
Worked jointly with actuarial firm to prepare and review study for year -end claims liability, Medicare Part D reconciliation and
RAPS receivable.
Corporate Controller (73 months)
Responsible for all financial activities including financial reporting, payroll, accounts payable, debt, fixed assets and grant
accounting for entire organization with an annual budget of $2.0 billion. Direct and Indirect staff totals 54.
Secured tax exempt financing for revenue enhancing projects as well as critically needed infrastructure equipment. A portion of
the proceeds were used to refinance debt and thus lower borrowing cost by $7 million.
Performed acquisition analysis and led due diligence efforts for potential hospital acquisitions.
Reorganized and re-staffed accounting department consisting of 54 subordinates.
Presented Jackson Health System financial condition to Moody’s and Standard and Poor’s as part of credit rating process.
Manage the financial integration of newly acquired hospitals and physician groups including general ledger build and accounts
payable and payroll integration.
Directs the annual audit process including preparing the organizations annual financial report.
Prepared annual cash flow projections based on strategic planning initiative with emphasis on operating and capital activities.
Benchmarked against actual results.
Reports monthly consolidated financial results to the Jackson Health System Finance Committee.
Reports construction projects status to the Jackson Health System Facility Committee.
Develops implements and monitors Jackson Health System financial policies and procedures and establishes internal controls to
safeguard assets.
Effective communicator with auditors and banks.
Collaborated with Treasury function to ensure investment portfolio is in compliance with established investment policy.
Rebalanced asset classes when necessary.
Implemented financial reporting structure for defined benefit retirement plan.
Internal Audit Manager (5 months)
Responsible for planning operational audit engagements, including budget and scope of work to be performed.
Supervised staff and monitored weekly progress of audit work.
Managed internal audit request in connection with the annual external audit.
Assisted in the preparation of internal audit reports in accordance with generally accepted auditing standards.
Planned and managed special assignments.
Deloitte and Touche. LLP
Senior Auditor Miami, Florida July 1999 – April 2004
Review staff work papers.
Serve as a liaison between D&T management and client management.
Prepare management letters to assist client management in areas where improvement is needed.
Frequently worked multiple audit engagements simultaneously
Utilized authoritative literature (FASB, AICPA Interpretation and Industrial publication) in resolving issues.
Experience in various industries, including Health Care, Banking, Manufacturing, and Not-For-Profit, Trade.
Systems documentation utilizing flowcharts and narratives.
Identification of key internal controls to determine the nature, extent and timing of audit procedures.
Analytical analysis of financial information.
Two Brother Tobacco, Inc. Miami, Florida May 1990 – July 1999
Finance and Operations Manager
Education
2009 - Present Keller Graduate School of Management, MBA in progress
1997-1999 Accounting Courses Required for CPA Exam
Florida International University
Bachelor of Science in Marketing, BA - 1990
Florida State University
Licenses
Certified Public Accountant, CPA
State of Florida
Languages
Fully Bilingual in English and Spanish
Computer Skills
Microsoft Excel, Word, Outlook and PowerPoint QuickBooks, ERP systems
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