Administrative Assistant Training
Resume:
Rossin Guaves Pilpil
No.** Sampaguita St., San Nicolas
Daliao, Toril Davao del Sur
Contact no. +639*********
Email add: xxohmq@r.postjobfree.com
xxohmq@r.postjobfree.com
CAREER OBJECTIVE:
To be able to join an industry that offers self-motivating opportunities for career growth and self-worth defined career path.
PERSONAL DETAILS:
Age : 30 years old
Height : 5'’3
Nationality : Filipino
Gender : Female
Marital Status : Married
EDUCATIONAL BACKROUND
Bachelor of Science in Nursing [October 2006]
Misamis University
Ozamiz City
Philippines
WORK EXPERIENCE:
ROYAL GARDEN HOTEL
Receptionist
Ozamiz City
January 2007-February 2009
JOB DESCRIPTIONS:
To consistently offer professional, friendly, warm and engaging service.
Looks after the necessary preparation before the start of the operation
Check the briefing points, availabilities & non-availabilities and
Special events of the day.
Assist guest in doing check in and check out.
Compiling guest bills.
Taking payment/ Cashiering
Answer all incoming calls and handle caller’s inquiries whenever possible.
Answering questions about the facilities and amenities in the hotel and the surrounding area.
Make room reservation through walk in guests and phone calls.
CROWN REGENCY HOTEL AND TOWERS
Counter Crew
Fuente Tower 2, Osmena Boulevard
Cebu City, Philippines
April 2009-August 2009
JOB DESCRIPTIONS:
Entertaining guest’s inquiries or information.
Assisting the guest’s request.
Issuing ride tickets.
Taking payment/ Cashiering.
Answer all incoming calls whenever possible.
LIGHTHOUSE SOFTWARE CEBU INC.
Receptionist/Administrative Assistant
MEPZ II, Lapu-Lapu City
November 2009-February 2010
JOB DESCRIPTIONS:
Responsible for reception, telephone coverage and accepting deliveries.
Distribute mail and faxes.
Coordinate mailing, shipping and courier requirements.
Coordinate internal company correspondence (e.g., email announcements)
Work independently and within a team on special and ongoing projects.
Make travel arrangements.
Inventory and organize office supply area and break room.
Manage vendor relationships related to ordering and updating office supplies and miscellaneous office equipment maintenance and repair.
Maintain contact with property manager as needed to ensure property is kept in functioning order.
Perform general administrative assistant duties including: typing, copying and filing.
AMWAJ ROTANA HOTEL & RESORT
Front Desk Agent
Jumeirah Beach Residence
Dubai UAE
March 2010- January 2012
JOB DESCRIPTIONS:
Ensures incoming guests are given the highest possible personal service.
Maintains effective communication with all related departments to ensure smooth service delivery.
Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
Greets guests on their arrival ensuring they feel expected and welcome.
Ensures the guest receives the accommodation he/she is expecting.
Maintains an up to date knowledge of hotel and local services and supply information respond to the guest queries.
Deals swiftly, efficiently and sensitively to guest complaints and follows through.
Using computerized Front Office System (OPERA System), process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges.
Receives payment by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
Provides currency exchange services.
Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
To regularly check the reception is organized and operating and efficient standard and checklists are completed and forwarded to supervisors.
Promotes the hotel outlets and special events at all times.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledgeable in OPERA System
Knowledge in Microsoft applications such as Word, Excel, etc.
Adapts easily to new Responsibilities and tasks
Engaging of sports
Effective verbal and listening communication skills
Enjoy dealing with people and be able to vary approach depending on the guest.
Personal attributes like being honest and trustworthy, be respectful, possess cultural awareness, be flexible, be able to multi-task, be patient and tactful, be methodical and well organized.
TRAINING’S ATTENDED:
OPERA Training
Reservation Training
Up selling Training
I’m ROTANA
Managing your Career
Fire Training
Telephone technique Training
REFERENCES:
Available upon request…
ROSSIN GUAVES PILPIL
Rossin Guaves Pilpil
No.22 Sampaguita St., San Nicolas
Daliao, Toril Davao del Sur
Contact no. +639*********
Email add: xxohmq@r.postjobfree.com
xxohmq@r.postjobfree.com
CAREER OBJECTIVE:
To be able to join an industry that offers self-motivating opportunities for career growth and self-worth defined career path.
PERSONAL DETAILS:
Age : 30 years old
Height : 5'’3
Nationality : Filipino
Gender : Female
Marital Status : Married
EDUCATIONAL BACKROUND
Bachelor of Science in Nursing [October 2006]
Misamis University
Ozamiz City
Philippines
WORK EXPERIENCE:
ROYAL GARDEN HOTEL
Receptionist
Ozamiz City
January 2007-February 2009
JOB DESCRIPTIONS:
To consistently offer professional, friendly, warm and engaging service.
Looks after the necessary preparation before the start of the operation
Check the briefing points, availabilities & non-availabilities and
Special events of the day.
Assist guest in doing check in and check out.
Compiling guest bills.
Taking payment/ Cashiering
Answer all incoming calls and handle caller’s inquiries whenever possible.
Answering questions about the facilities and amenities in the hotel and the surrounding area.
Make room reservation through walk in guests and phone calls.
CROWN REGENCY HOTEL AND TOWERS
Counter Crew
Fuente Tower 2, Osmena Boulevard
Cebu City, Philippines
April 2009-August 2009
JOB DESCRIPTIONS:
Entertaining guest’s inquiries or information.
Assisting the guest’s request.
Issuing ride tickets.
Taking payment/ Cashiering.
Answer all incoming calls whenever possible.
LIGHTHOUSE SOFTWARE CEBU INC.
Receptionist/Administrative Assistant
MEPZ II, Lapu-Lapu City
November 2009-February 2010
JOB DESCRIPTIONS:
Responsible for reception, telephone coverage and accepting deliveries.
Distribute mail and faxes.
Coordinate mailing, shipping and courier requirements.
Coordinate internal company correspondence (e.g., email announcements)
Work independently and within a team on special and ongoing projects.
Make travel arrangements.
Inventory and organize office supply area and break room.
Manage vendor relationships related to ordering and updating office supplies and miscellaneous office equipment maintenance and repair.
Maintain contact with property manager as needed to ensure property is kept in functioning order.
Perform general administrative assistant duties including: typing, copying and filing.
AMWAJ ROTANA HOTEL & RESORT
Front Desk Agent
Jumeirah Beach Residence
Dubai UAE
March 2010- January 2012
JOB DESCRIPTIONS:
Ensures incoming guests are given the highest possible personal service.
Maintains effective communication with all related departments to ensure smooth service delivery.
Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
Greets guests on their arrival ensuring they feel expected and welcome.
Ensures the guest receives the accommodation he/she is expecting.
Maintains an up to date knowledge of hotel and local services and supply information respond to the guest queries.
Deals swiftly, efficiently and sensitively to guest complaints and follows through.
Using computerized Front Office System (OPERA System), process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges.
Receives payment by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
Provides currency exchange services.
Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
To regularly check the reception is organized and operating and efficient standard and checklists are completed and forwarded to supervisors.
Promotes the hotel outlets and special events at all times.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledgeable in OPERA System
Knowledge in Microsoft applications such as Word, Excel, etc.
Adapts easily to new Responsibilities and tasks
Engaging of sports
Effective verbal and listening communication skills
Enjoy dealing with people and be able to vary approach depending on the guest.
Personal attributes like being honest and trustworthy, be respectful, possess cultural awareness, be flexible, be able to multi-task, be patient and tactful, be methodical and well organized.
TRAINING’S ATTENDED:
OPERA Training
Reservation Training
Up selling Training
I’m ROTANA
Managing your Career
Fire Training
Telephone technique Training
REFERENCES:
Available upon request…
ROSSIN GUAVES PILPIL
Contact this candidate