Information Technology Software

Daniel Holt

** ********* ****** • Durham, NC ****3• 919-***-**** • ********@*****.***

OBJECTIVE

Seeking an Information Technology position, where one year and ten months of technical support and hands on training in MS Windows, Linux, and Cisco products can be utilized.

EDUCATION

ECPI University, Raleigh NC August 2008 – February 2011

BS Degree – Computer and Information Science GPA 3.46

PROFESSIONAL EXPERIENCE

Help Desk Analyst

.Idea – Durham, NC April 2011 – Current

• Provide first line response for users requiring assistance with information technology issues and problems.

• Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.

• Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.

• Act as a liaison between customers and technical escalation teams.

• Provide a single view to the organization for information technology related problems.

Work Study Desktop Support Analyst

ECPI University – IT department, Raleigh, NC February 2010– February 2011

• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Works with Network Operations staff as appropriate to determine and resolve problems received from clients.

• Trains and orients staff and other students on use of hardware and software.

• Recommends and / or performs upgrades on systems to ensure longevity.

• Assess functional needs to determine specifications for purchases

TECHNICAL SKILLS

• Operate Windows 7/XP/Vista

• Virtualization/VMware

• Operate Windows Server 2003 and 2008

• Understanding of Ping, Trace Route, NS Lookup, Telnet, FTP

• Networking Troubleshooting

• Repair computer hardware issues include peripheral installation, configuration and maintenance.

• Active Directory

• Understanding of IPS, IDS, Honey Pots, Proxy Servers, Snort , Vlan, RSA SecurID, and VPN

• Remedy ticket system

SOFTSKILLS

• Interpersonal Abilities

• Logical Thinker

• Problem Solver

• Team Player

• Strong Work Ethic

• Positive Attitude

• Honesty/Integrity/Morality

• Adaptability Flexibility

• Dependability

• Eager and willing to learn new skills

Contact this candidate