Sales Manager
Resume:
JESSICA L. COVER
***A Asbury Commons Dr Atlanta, GA 30338
*******.*****@*****.***
OBJECTIVE
To obtain an immediate position in Sales with a stable and continuously growing company that offers challenge, continuous training and product benefit knowledge, and management development.
FUNCTIONAL EXPERIENCE
April 2010 – Jan 2012 SOUTHERN CROSS HUMANITARIAN Lima (Lake Titicaca, Cusco, San Juan), Peru
Volunteer, Teach Peruvian children English, Global Volunteer
CAREER EXPERIENCE
2004-2009 MARRIOTT INTERNATIONAL INC. Miramar, FL
SALES & OPERATIONS MANAGER
• Enforce company standards by presenting a professional appearance, providing a clean and welcoming hotel throughout
• Analyze guest service reports from corporate office and formulate guest care plans for raising the bar on satisfactory service at our hotel
• Problem solve ALL guest complaints in a professional and courteous manner and provide a resolution of excellence for an expected return
• B2B sales
• Plan, present, and implement sales meetings and objectives for increased revenue
• Assist GM in hiring process of new employees as well as training Front Desk, Food and Beverage, and Housekeeping staff for internal management opportunities.
• Maintain Inventory of Gift shop, F&B, and HSKP supplies; audit for accuracies and/or discrepancies
• Build relationships with businesses around the world and offer rates for traveling employees for their stay in our city
• Create sales goals for myself and other team member in ensuring the hotel a profitable month/quarter/year
1998-2004 CBS, LLC Smithville, OH
SALES MANAGER/CUSTOMER SERVICE MANAGER
• Prepare sales goals for new products during spring and summer sales events at convention venues
• Met and Exceeded ALL SALES GOALS, increasing quarterly and annual bonuses for myself and the team
• Prospect and analyze leads for sales
• Manage existing accounts for satisfaction and service
• Conduct Sales meetings for regional representatives in training, product knowledge and enhancement, time management, and goal planning
• B2B Sales Leader; Projected meeting sales of $160-$239K
• Generated $95,O00 in new business during 2000-2001, making it the best 2 years of the company
• Account Management/Client care and problem solving to ensure satisfaction of their products and services
SOFTWARE EXPERIENCE
Microsoft Office Cert, MCTS, ADP Payroll, MAS 90, Astra, Peachtree, Quick Books Pro (certified), Lotus, PeopleSoft
EDUCATION
Everglades University – Honors Boca Raton, FL Bachelors of Science - 2009 3.9 GPA
Life Chiropractic College West Hayward, CA
Doctor of Chiropractic - 2010 - 2011 3.78 GPA
Cadaver Lab Assistant – 2010 - 2011
RECOGNITION AND AWARDS
Five Star Service Award – Marriott 2005
Award of Appreciation – White House Communications Agency 2006
Outstanding Student – Everglades University 2008 & 2009
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