Customer Service Sales

Location:

Posted:

July 13, 2012

MATTHEW PUTSCH

410-***-**** ********@***.***

EDUCATION:

**** ******** ** **** **** - Frostburg State University, Frostburg, MD

PROFILE:

• Dedicated professional with a strong work ethic and the ability to build lasting client relationships

• Excellent interpersonal and organizational skills, ability to work well with others, in both supervisory or support staff roles.

• Experienced in operations management, sales, budget development, staff and cost control

• Substantial experience and outstanding skills in customer service including five years in management.

PROFESSIONAL EXPERIENCE:

Bench Jeweler and

Sales Associate:

Lilenquist and Beckstead Fine Jewelers: 2002- current

Chardon Jewelers: 2001- current

• Experienced jeweler with a diversified background in gold and platinum repair work, wax carving, casting, fabrication and mold making.

• Built and maintained client base

• Accustomed to working in high end jewelry store with the ability to think quickly and successfully handle difficult clients.

Jewelry Store Owner,

Aleksander’s Jewelry Studio: 2002-2007

• Managed retail and repair shop, customer and employee relations, buying of findings, diamonds and gemstones.

• Directed store operations of high-end handmade jewelry studio and retail boutique

• Designed custom jewelry and accessory production for retail sale

• Managed and trained staff in sales, customer service, jewelry making skills and design

• Created and executed visual merchandising strategies

• Developed contracts and business policies

• Participated in wholesale purchasing

• Developed mutually beneficial relationships with local businesses, organizations and social groups

• Deposited all banking/ completed accounting of all business operations and management

• Maintained database of both inventory and customers

• Responsible for sales, profit and cost control management

Intern / Bench Jeweler:

EFG Goldsmiths, Baltimore, MD 1995-2000

REFERENCES AVAILABLE UPON REQUEST