Customer Care Specialist

Mesha Petty

**** ******** ****** ∙ Conyers, GA **094 ∙ 404-***-**** ∙ **********@*****.***

Sales / Customer Service / Operations

A results oriented professional with extensive experience in client relations. Excellent sales include through product knowledge and the ability to convey all pertinent facts to customers, staff, and management. Demonstrated ability in assessing problem areas and offering recommendations the profitably impact the bottom line.

Areas of Expertise

Client Services ∙ Sales ∙ Marketing ∙ Data Entry ∙ Cash Handling

Relevant Experience

Customer Care and Communications

· Interacted with customers both person and in a call-center environment.

· Conducted customer needs assessments and illustrated cost-effective benefits and solutions.

· Developed customer relations for long-term loyalty. Known for treating customers like

family.

· Control cash flow while ringing out customers. Keep lines of shoppers moving smoothly with

courtesy and humor, receive and direct patron at the door.

Cash Handling Experience

· Making daily deposit drops

· Balancing safe count daily

· Counting down tills

· Processing state tax payments

Relevant Work History

2008- Mailroom Tax Processor, Department of Revenue, Ark Staffing, Hapeville, GA

Opening, sorting, screening, batching, and processing tax documents and payments.

2004- Telemarketer, NSDI Telecommunications, Norcross, GA

Handling telephone inquiries and routed calls, marketing associate, and sales capper

1996-1998 Team Leader, Burger King, Stone Mountain, GA

Demonstrated team leadership, including: opening and closing store, counting down tills, making daily deposit drops, ordering stock, and balancing safe daily,

1998- Legal Secretary, Nationwide Recovery Services, Norcross, GA

Processing affidavits, confirming residential and employment verification for debt collection purposes, and skip tracing.

Skills

MS Word, Excel, Access, Outlook, Works, PowerPoint, and Word Processor; 10-key entry

Education

Alonzo A. Crim High

2000 -Diploma

Dekalb High School of Technology North

1998 -Computer Information Systems certificate of completion 1000 Hrs.

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