Customer Service Administrative Assistant

STEPHANIE CARTER

**** ****** ****** ***** ********, GA 30083 P: 404-***-**** ******************@*******.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Switchboard & Reception Services | Multi-Tasking | Operational Logistics Support

W

ell-regarded support professional with a proven record of success in overseeing administrative processes and coordinating programs in support of business goals. Organized, effective multi-tasker known for persistent approach, thorough follow-through, and calmness under pressure. Persuasive communicator who is effective in developing rapport with others while building trust and respect. Disciplined self-starter who can be relied on to get the job done no matter what the challenge. Expert in Word, Excel, and Ceridian Payroll.

• Multi-Line Switchboard Experience • Marketing, Product & Service Promotion

• Schedule/Calendar Spreadsheet Development • Billing/Invoicing/Expense Tracking

• Meeting/Event Coordination & Preparation • Policy & Procedure Management

• PowerPoint Presentations & Excel Reports • Consensus Building & Collaboration

National Parcel Logistics Atlanta, GA

Billing and Shipping Administrative Clerk (Aug-Dec 2011)

• Validated 100-150 shipment labels against invoices, packing lists, and bills of lading; update shop performance via Share Point and manage daily manifest to ensure expedited deliveries.

• Reviewed 3rd party logistics documents and conducted independent analysis of packages to guarantee damage-free shipment via FedEx, Conway, and JPHall.

• Audited 8125's for all shipments and tracked inbound/outbound logistics as per scheduled delivery; supervised two employees to ensure 0% shipping impact on prompt delivery.

• Tracked lost or damaged supplies and documents; compiled daily statistics of freight by category; prepared and distributed LTL issue report, receiving worksheets and inventory summaries.

• Generated 100+ collection calls daily to secure receivables and to validate paperwork details prior to month-end closing schedules; serviced and resolved customer shipment inquiries.

Peach State Insurance Atlanta, GA

Insurance Agent/ Clerk (Feb-May 2011)

• Processed daily payments, set-up new policies and client files; and updated preexisting ones, while ensuring excellent customer service to a diverse client base.

• Directed 100+ calls daily to answer policy questions and process policies over the phone, including adding or deleting items off policies.

• Faxed scanned contracts and processed paperwork to the appropriate carrier for each client to obtain coverage and completed coverage endorsements, enabling additional sales revenue for the company.

• Received the proper signatures and abstracted the proper paper work such as ID cards and policy information; verified policy data to lien holder and to police or to customer daily.

• Processed cash or credit payments and updated corresponding accounts; matched and batched receipts for end-of-day reconciling.

Atlanta Gas and Light Atlanta, GA

Executive Administrative Assistant (Apr-Dec 2010)

• Managed administrative functions; supervised front office operations and staff performance; drafted correspondence, coordinated client appointments, and addressed inaccurate billing issues.

• Assembled reports, processed bills, balanced and itemized statements to ensure timely account processing and invoicing of 400 receivables daily.

• Scheduled meetings, created and refined documents and forms, composed letters, reports and memos utilizing Excel, and Word software/spreadsheet programs.

• Drafted corporate documents and maintained database of information for easy reconciliation of billing and budget issues to expedite receivables.

Stephanie Carter Page 2

SCI-Funeral Services Atlanta, GA

Executive Administrative Assistant/Assistant Office Manager (2001-2009)

• Performed payroll activities, AR/AP, cash receipt reconciliations, and processed purchase orders. Handled month-end expense reports. Reconciled and balanced vendor accounts, checks and expense reimbursements.

• Sorted, reviewed and read invoice details for proper account codes. Right-sized accounts and managed invoices and billing for 50+ vendors to ensure maximum receivables.

• Administered multi-line reception service; maintained calendars, scheduled meetings, ordered supplies, and coordinated travel arrangements.

• Posted paid and unpaid invoices/statements, accurately matched invoices to documents received to support internal accounting controls and asset management.

TJ Maxx Atlanta, GA

Customer Service Assistant Manager (2000-2001)

• Directed customer service, inventory management, and employee development for retail store generating $30,000 in daily sales revenue. Supervised 10-15 direct reports.

• Audited inventory and work processes, monitored shrink and, proactively interacted with loss control and store/district managers for excellence in sales, human resources, and guest delight.

• Trained and coached team on the link between service delivery and customer loyalty, utilizing employee engagement strategies to promote morale building.

• Prepared bank deposits, balanced cash and handled register sales, returns and exchanges; maintained inventory and stock levels to ensure adequate supply during peak/non peak times.

EMPLOYMENT TIMELINE

Insurance Agent/Clerk, Peach State Insurance-temp assignment (2011-2011)

Billing and Shipping Administrative Clerk, National Parcel Logistics (2011-2011)

Executive Administrative Assistant, Atlanta Gas and Light-Eight month contract assignment (2010-2010)

Executive Administrative Assistant/Assistant Office Manager, SCI-Funeral Services (2001-2009)

Customer Service Assistant Manager, TJ Maxx (2000-2001)

Head Server, Applebee’s (1998-2001)

Customer Service Assistant Manager, Sears (1996-1997)

Reservation Clerk, Sheraton Resort (1995-1996)

Administrative Assistant, Hardbarger Junior College (1989-1994)

Associates Degree in Fashion Merchandising and Business Administration (1989-1994)

Associates Degree, Hardbarger Fashion Merchandising and Business Administration from (1989-1992)

Associates Degree, Phillips JR college from for Accounting and Business Administration (1992-1994)

Bachelor Degree, Dignity University Accounting and Business Administration (2004-2009)

Dignity University (2001-2009)

Accounts Receivable, Accounts Payable, Cash Receipts, Billing/Coding, Data Entry, Excel, PowerPoint

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