Customer Service Medical

Latanya Hales

** ****** ****** ************, ******* 30134

(770) 577- 6752 **********@***.***

Administrative Assistant/Receptionist/Data Entry Clerk

Years of Success in Responsible, High-visibility and Multitask Environments

“Solving Problems and Taking the Initiative”

Organizational & Team Leadership/ Customer Service Expertise

A highly energetic, personable, and results-oriented professional with outstanding customer service/team leadership skills recognized for performance exceeding expectations over the years in diverse environments.

Strengths and Competencies

Over 9 years of experience in an office environment

Communication skills ( written & verbal)

Proficient with Microsoft Office software such Word, Excel, PowerPoint, Access, and Outlook

Flexible, systematic, organized, tolerant, and goal directed oriented.

Customer Service

Able to complete responsibility of administrative functions

Work independently

Leadership and Organizational skills

Proficient with Office equipment such as the printer, scanner, photocopiers, and fax machine

Staff training and development

Professional Experience

Tanner Medical Center Villa Rica, Georgia

Health Information Associate August 1999 to November 2008

Released information to facilities and persons as per regulations.

Evaluated records for accuracy, completeness, and compliance with regulations.

Maintained confidentiality of the patient’s medical data.

Performed duties such as receiving telephone calls, receiving and directing visitors.

Reviewed and maintained ER, Outpatient, Same day surgery, and Observation charts.

Performed quantitative and qualitative analysis on all records.

Compared demographic data to ensure match.

Performed final review on completed medical records prior to electronically filing the permanent record.

Monitored completion and location of medical records while under the control of the Physicians chartroom.

Managed to efficiently and accurately track all movements of each medical record.

Retrieved and tracked all incomplete medical records.

Prepared birth certificates for the State Vital Record.

Responded to questions, complaints, and requests for information by phone or in person.

Managed general administrative functions such as researching and inputting data into the computer system.

Retrieved old medical record information from microfilm and microfiche machine.

Prepped, scanned, and indexed patient’s charts.

Randstad Temporary Service (Bosch and Subaru) Lithia Springs, Georgia

Order puller/Shipping and Receiving Clerk May 1998 to July 1999

Evaluated orders for completeness as per the reporting procedures.

Checked inventory records to decide availability of requested products.

Received and registered incoming shipments.

Verified shipments with demand and buy order.

Assisted in keeping inventory records.

Dr. Kirit Shah (Internship) Mableton, Georgia Medical Assistant April1998 to May 1998

Checked and verified patient medical insurance and assisted in completing the medical information.

Made patients database and updated it with follow-up treatment details.

Handled reception, phone calls, and managed patient.

Posted charges in the computer system and received payments from patient.

Knowledgeable of CPT-4 and ICD-9-CM Codes.

MG International Powder Springs, Georgia

Leader/Inspector/Machine Operator June 1993 to January 1995

Assisted new employees in understanding the manufacturing process, and gaining the knowledge of products.

Monitored and maintained the quality status of the new launched products.

Identified staffing needs and scheduled employees to ensure coverage.

Coordinated in the training activities for employees.

Education and Training

Chattahoochee Technical College Dallas, Georgia

Associate of Applied Science Degree-Accounting October 2009 to August 2011

West Central Technical College Waco, Georgia

Certificate-Medical Coding and Billing Specialist July 2007 to June 2008

West Central Technical College Douglasville, Georgia

Diploma-Medical Assisting August 1996 to June 1998

Certificate-Medical Receptionist

References

References and Other Applicable Documentation Available Upon Request

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