Secretary/Customer Service

Objective

To fill your clerical needs with skill and a smile.

Experience

Jan 2007- April 2012 H&R Block Sterling Heights, MI

Client Service Professional (During Tax Season: December - April)

As the first person a client would see, I greeted clients, answered a multiple-line telephone, scheduled tax appointments using H&R Block software, processed credit card/check/cash payments, allocated refund checks, filed alphabetically, used the fax and copier, assisted in mailings.

Feb 2011-Jun 2011 St. Paul Lutheran School Sterling Heights, MI

School Secretary

This position was a three-month contract to fill a part-time position due to prior secretary leaving. Submitted payroll bimonthly by email. Formatted and emailed weekly newsletter. Used Gradebook Wizard to keep track of daily attendance and quarterly reports. Faxed weekly health reports to the Macomb County Health Department for both preschool and K-8. Certified reimbursement on the State of Michigan site for monthly milk consumption. Tracked various fundraiser events using Excel. Used POS to credit auction purchases. Answered phone, sorted mail for church and school, made bank deposits. (School closed at end of year due to lack of 2011-2012 enrollment.)

Jan 2010-Sept 2010 US Census Bureau Headquarters: Detroit, MI

Clerk (Recruiting Clerk/Administration Clerk)

The Recruiting Clerk duties included scheduling applicant tests, conducting telephone campaigns for applicant availability and then hiring. Administration Clerk duties included data input of applicants, hires, and rehires using PeopleSoft; payroll paper audit and data input; generation of various daily reports. Software: PeopleSoft, MS Office. Used copier, fax, and postage machines. Periodically answered receptionist’s multiple-line telephone. Completed fingerprint training.

May 2007 - Oct 2007 LymTal International, Inc. Lake Orion, MI

Shipping Clerk

This part-time position required the filling of shipping orders, consisting of bills of lading, Material Safety Data Sheets (MSDS), address labels; filing, answering telephone.

May 2003 - Oct 2003 Spheris Headquarters: Franklin, TN

Medical Transcription

Telecommuting position was assigned to Family Medicine and Podiatry. Use of WordPerfect software.

Oct 2000- June 2002 Letter Perfect Transcription (closed 2002) Farmington, MI

Medical Transcription

Telecommuting position assigned to Ambulatory Surgery, Pediatrics and Internal Medicine, along with some Dermatology and Reproductive Medicine. Use of WordPerfect software.

Dec 1989- May 1999 Wayne County Government Main Office: Detroit, MI

Administrative Secretary (last position)

During my employment, I was promoted from positions of Receptionist/Stenographer to Administrative Secretary that were held in Risk Management Division, Health Department, Patient Care Management System, and Wayne County Prosecutor’s Office. Responsible for answering multiple-line telephones, meeting minutes, word processing (various software programs), spreadsheet and database programs; compiled procedural manuals; filing, faxing, distributing mail.

Education

2005 United Career Systems, Internet-based

Medical Billing Certificate

This course consisted of intense home study, including medical terminology, medical billing scenarios, Medicare and HIPAA training.

Mar 1999- June 2000 At-Home Professions, Fort Collins, CO

Medical Transcription Certificate

This course required intense home study of medical transcription.

Sep 1998- Dec 1999 Macomb County Community College, Clinton Township, MI

Courses: English Composition, Computers, Introductory Psychology, Physical Therapy Careers.

Sep 1987- June 1990 Macomb Academy of Court Reporting, Mount Clemens, MI

Court Reporting Student / Certified Electronic Recorder (CER) certification English, Medical and Legal Terminology, Speed Building: Machine Stenography

Skills

Typing: 45 wpm

Achievements/Activities

Macomb County Community College Dean’s List, Phi Theta Kappa member since 1998; St. Blase Catholic Church MOMS Group - Meeting Coordinator (2004-5); St. Paul Lutheran School: PTO President (2005-6), Computer Mentor (2006-9), PTO Secretary (2009-2011).

References

References furnished upon request.

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