Manager Customer Service
Resume:
Susie Morris
*** *. ******* ***** ******, CA ****9
******.*****@*****.***
Objective Seeking an Executive Assistant position utilizing my business and personal expertise to help contribute to an organizations growth and profitability.
Profile • Nearly 12 years experience as professional manager.
• Ability to direct complex projects from concept to fully operational status.
• Goal-oriented individual with strong leadership capabilities.
• Organized, highly motivated, and detail-directed problem solver.
• Proven ability to work in unison with staff, principals, and clients.
• Willing to go above and beyond my job description and responsibilities.
Relevant Experience & Accomplishments
Management/Supervision
• Resulted in multilateral staff achievement of work objectives.
• Managed and developed employees into goal-oriented, cohesive group.
• Successfully refined and implemented new projects.
• Designed service development plans and conducted operation assessments.
• Counseled clients and buyers on defining related goals and objectives.
• Formulated and implemented new employee orientation manuals.
Employment
Project Adminstrator, Dalke & Sons Construction, Inc. 2007-Present
• Assist 3 Project Managers in a high-paced Construction Company. Everything from Administrative duties to actual Project Management. Including but not limited to; travel arrangements & meeting minutes.
• Prepared & Reviewed Submittals, RFI's, RFCO's, Purchase Orders & Closeout Documents along with preparing and maintaining logs for each.
• Prepared Subcontract Agreements and Change Orders.
• Processed Payroll, collected Timecards and matched them to all Dailies & Sign Ins.
• Assisted in Estimating by soliciting Subcontractors, reviewing & sending plans, answering questions and reviewing bids.
Project Assistant, The Cannery Village Design and Development 2003-2007
• Assisted design team with multiple ground-up and tenant improvement projects from start-up to closeout.
• Job duties included obtaining permits, maintaining files, receiving submittals, distributing plans and design changes.
• Communication with clients, engineers, landlords, various city departments, and staff.
Administrative Assistant/Office Manager, Dynasty Plumbing 2003-2003
• Excellent knowledge of contracts, insurance requests, preliminary notices, purchase orders, invoices, time sheets, A/R and A/P.
• Assisted with the daily management of plumbers, scheduling, equipment and material needs.
Sales Manager, The Thrifty Horse Consignment Tack Shop 1997-2003
• Directed recruitment and retention of supervisors and staff of 20 employees.
• Trained, supervised and evaluated staff, coached improvement management skills.
• Maintained professional reputation with vendors and customers, offering only superior customer service.
Other Experience
• Managed the showing, marketing, breeding and sales of the finest Arabian Stallions for some of the most exclusive clients.
• Excellent computer skills, knowledge of Microsoft Office, Word, Excel, Project, American Builder, American Contractor and File Maker Pro.
• Able to type 80 wpm.
Education Diploma, El Modena High School
References Available upon request.
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