Customer Service Years Experience
Resume:
Curtis Davis
Los Angeles, CA 90046
*********@*****.***
Skills Summary:
• Corporate Travel Agent over 10 years experience.
• Travel Agent over 15 years experience.
• Customer Service over 20 years experience.
• Data-entry and account management over 20 years experience.
• Call Center Support over 10 years experience
Professional Experience:
Choice-Personnel 11/07-02/12 New York, NY
American Express Corporate floater
handled various accounts such as Pimco, U.S.T.A, Fried and Frank, Allianz Investors, BMG, utilizing sabre and Apollo. Also performed international and domestic faring, ticketing, car rentals, hotel, and bookings worldwide. Maintained a professional demeanor with clients at all times.
Travel Search Network 10/09-10/10 Dallas, TX
Corporate Travel Agent
Made Corporate reservations through Sabre for Grumman Aerospace. Updated online passenger name records. Added hotels and cars to existing passenger name records. Performed exchanges and modified online reservation through sabre. Maintained a professional demeanor with clients at all times.
American Express Corporate Travel/Advantage Human Resourcing 07/06-02/07 Dearborn, MI
Corporate Interactive Travel Counselor
Utilized Sabre and Apollo to book over 100 corporate accounts nationwide in a call center environment. Change online records for corporate clients. Change flights schedules. Added rental vehicles and hotels to passenger name records. Performed international ticketing. Resolved customer service inquires.
Gmac Residential/ Mentor 4 02/05-03/06 Horsham, PA
Home Mortgage File Coordinator
Maintained residential files/ clients via phone operation.
Spread sheet creation. Microsoft Excel/ Xp use for account management tools.
Inbound and outbound mail delivery.
Georgia Department of Labor 01/03-01/05 Stone Mountain, GA
Clerical Office Support
Disability adjudicator interaction. Office task (coping, filing, data-entry, and
maintained customer accounts). Answered inbound and outbound calls, took messages and forward
calls to office staff.
Associates of Westport 11/99-11/02 Westport, CT
Corporate Travel Counselor
Sabre computer specialist. Ticketing clients' accounts nationwide.
Phase IV knowledge. Call center environment. Resolved customer service inquiries.
Travel Force Temps 12/98-11/99 Clearwater, FL
Corporate Travel Agent
Made corporate reservations using Sabre and Apollo. As a corporate floater for various companies nationwide.
Empress Travel 03/97-09/98 New York, NY
Travel Agent
Sold Travel Packages for the Caribbean, European, and the Hawaiian islands.
Booked car rentals, hotels, and created phase IV ticket records for Asian
destinations.
T.F.I 01/96-03/97 New York, NY
Travel Agent
Consolidated Air wholesaler and performed basic office task; always-maintained professionalism in the office environment.
EDUCATION:
Travel Institute Certificate-New York, NY
Stuyvesant High School Adult Center-New York, NY
Julia Richman-Diploma
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