Customer Service Manager
Resume:
[pic] CHERYL .G. D'SOUZA
*: **********@*****.**.**
OBJECTIVE
To obtain a suitable placement in firm which enables career growth and at
the same time pursue educational programs within the firm so as to upgrade
my knowledge and skills.
1
2 PERSONAL DETAILS
Nationality : Indian
Residence : India
DOB : june 20, 1979
Looking for : Suitable post in Logistics/ Shipping Line OR
In Admin Sector.
Marital Status : Married
Language Known : English, Hindi
Availability : Immediate
Religion : Christianity
Driving License : Valid India
3 PROFESSIONAL EXPERIENCE
H .DAYA .INTERNATIONAL. HONGKONG BASED CO MAR/2002
TO OCT/2010
Shipping export executive
Independently handling In and Out of Cargoes.
Maintaining the records of shipments.
Handling the container movements, doing the booking of containers with the
shipping companies, corresponding with shipping companies as well as the
shipping agent/ brokers.
Negotiating the best freight rates with the shipping companies and Booking
ocean freight for various destinations. Also billing and making sure
freight is prepared for sailing. Lastly providing customer service to
clients and responding to them in a timely matter
Import//Exporting, Tracking/Tracing, Routing and Facilitation of freight.
Providing customs entry documentation for import exporting operations
including bills of lading and shipping arrangements
Keeping the track of containers till the cargo is safely reached to
respective destination of importers/ clients.
Keeping daily follow ups with overseas client's / buyers queries.
Making the post shipment documents.
Keeping the track of documents negotiation through bank.
Follow up with bank for import document payments.
PAMAA INTERNATIONAL, INDIA
OCT/2010 TO MAY-2011
Merchandiser / Shipping Manager.
Interacting with buyers and following for orders with them.
Proceeding all the orders with suppliers and following them respectively.
Taking adequate measures to monitor and analyze the performance of sampling
for successful trip according to the seasons and market status for the
orders with the help of designer's team.
Keeping a proper track on the latest trend and fashion in the market for
updating the sales.
Keeping a track with the manufacturers about the orders and analyzing the
shipment procedure with the shipping the agent.
Keeping the follow up from the beginning of the order till the order
shipped.
Checking the pre-shipment document made by the suppliers.
Making post shipment documents.
Also chasing the buyer for import bill payment as well as taking care of
the purchase department independently.
Giving daily updates about day inn's programme.
COMMUNICATION/PROBLEM RESOLUTION
Resolved a wide range of problems, including missing merchandise, delivery
Cancellations, damaged merchandise and incomplete deliveries, discount on
detention or demurrages from shipping company.
Discussed shipping and packing issues with co-workers and management too.
Develop improved practices.
Trained new workers from various ethnic backgrounds.
EDUCATION
Bachelors Degree - Mumbai University, 2002
PROFESSIONAL COURSES
Diploma in Import Export Management,2012
Beginners in Tally Erp.9
Proficient in computer basic.
Beginner knowledge of EC trader Software.
CORE COMPETENCIES
Strong team player and enjoy working in dynamic circumstances.
Possess excellent interpersonal skills, effective verbal communication.
Hard working, pro-efficient and capable of achieving admirable work
results.
Contact this candidate