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Customer Service Manager

Location:
Dubai, DU, United Arab Emirates
Salary:
2500 usd per month
Posted:
August 30, 2012

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Resume:

[pic] CHERYL .G. D'SOUZA

(: 91-976*******

*: xx06e3@r.postjobfree.com

OBJECTIVE

To obtain a suitable placement in firm which enables career growth and at

the same time pursue educational programs within the firm so as to upgrade

my knowledge and skills.

1

2 PERSONAL DETAILS

Nationality : Indian

Residence : India

DOB : june 20, 1979

Looking for : Suitable post in Logistics/ Shipping Line OR

In Admin Sector.

Marital Status : Married

Language Known : English, Hindi

Availability : Immediate

Religion : Christianity

Driving License : Valid India

3 PROFESSIONAL EXPERIENCE

H .DAYA .INTERNATIONAL. HONGKONG BASED CO MAR/2002

TO OCT/2010

Shipping export executive

Independently handling In and Out of Cargoes.

Maintaining the records of shipments.

Handling the container movements, doing the booking of containers with the

shipping companies, corresponding with shipping companies as well as the

shipping agent/ brokers.

Negotiating the best freight rates with the shipping companies and Booking

ocean freight for various destinations. Also billing and making sure

freight is prepared for sailing. Lastly providing customer service to

clients and responding to them in a timely matter

Import//Exporting, Tracking/Tracing, Routing and Facilitation of freight.

Providing customs entry documentation for import exporting operations

including bills of lading and shipping arrangements

Keeping the track of containers till the cargo is safely reached to

respective destination of importers/ clients.

Keeping daily follow ups with overseas client's / buyers queries.

Making the post shipment documents.

Keeping the track of documents negotiation through bank.

Follow up with bank for import document payments.

PAMAA INTERNATIONAL, INDIA

OCT/2010 TO MAY-2011

Merchandiser / Shipping Manager.

Interacting with buyers and following for orders with them.

Proceeding all the orders with suppliers and following them respectively.

Taking adequate measures to monitor and analyze the performance of sampling

for successful trip according to the seasons and market status for the

orders with the help of designer's team.

Keeping a proper track on the latest trend and fashion in the market for

updating the sales.

Keeping a track with the manufacturers about the orders and analyzing the

shipment procedure with the shipping the agent.

Keeping the follow up from the beginning of the order till the order

shipped.

Checking the pre-shipment document made by the suppliers.

Making post shipment documents.

Also chasing the buyer for import bill payment as well as taking care of

the purchase department independently.

Giving daily updates about day inn's programme.

COMMUNICATION/PROBLEM RESOLUTION

Resolved a wide range of problems, including missing merchandise, delivery

Cancellations, damaged merchandise and incomplete deliveries, discount on

detention or demurrages from shipping company.

Discussed shipping and packing issues with co-workers and management too.

Develop improved practices.

Trained new workers from various ethnic backgrounds.

EDUCATION

Bachelors Degree - Mumbai University, 2002

PROFESSIONAL COURSES

Diploma in Import Export Management,2012

Beginners in Tally Erp.9

Proficient in computer basic.

Beginner knowledge of EC trader Software.

CORE COMPETENCIES

Strong team player and enjoy working in dynamic circumstances.

Possess excellent interpersonal skills, effective verbal communication.

Hard working, pro-efficient and capable of achieving admirable work

results.



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