Customer Service Sales Representative

AMINATA THIAM

**** ***** **, **********, ******* Tel 613-***-****

K1J 8S8, Canada ********@*****.**

Bilingual, excellent French and intermediate English

PROFILE

• More than 10 years of experiences in computer and customer services

• Very good knowledge in technical support network, computer hardware(assembly, repair, installation images, software) and web page development

• Very comfortable with the computing products and banking products

• Strong listening, communication skills and very flexible

• Highly motivated, courteous and respectful

• Excellent team player and works effectively in collaboration

• Strong multi-tasking and fast paced working environment abilities.

PROFESSIONAL SKILLS

Computing:

Network

• Network: Cisco : CCNA, CCNP (ROUTING, SWITCHING and ISCW )

• Microsoft Windows NT/2000/2003/2008

• ADSL, WAN, VPN, VoIP, Metasploit

Software:

• Unix, Linux, Windows 7/Vista/2000/XP/9x, VMware, VMSPHERE , Delta bank, Sql, Xhtml, Html, CSS, Php, MySql, Java, JavaScript, Microsoft Office.

Network Security

• Analyze the risks and vulnerabilities

• Develop and recommend a security policy

• Establish a robust authentication process

• Install and configure a system integrity management

• Establish firewall (IPTABLES, ASA, PIX.)

• Plan and manage security systems

• Good knowledge in cryptography and protocols related to safety

• Penetration testing

Materials

• Trouble shoot and maintain network hardware Equipment

Storage techniques and data management

• SAN, DAS, NAS

WORK EXPERIENCE

Pareto Montreal

Sales representative BMO/IGA credit card July-August 2011

• Sale and promotion BMO/IGA credit cards to new and existing customers

La Cité Collégiale, Ottawa

Tutor in Computer Science September 2010-april2012

• Routing I, Switch I, Operating System Unix / Linux

Council Economic and Social of Ottawa Carleton (CESOC)

Agent to the Registered Education Savings Plans (RESPs) July 2009-september 2009

• Provided information to new and existing customers about RESPs

Oriented clients to financial institutions and organized biweekly information seminar

Bank of Africa Mali (BOA-MALI) 2000 - 2008

Agent in the IT department 2003 – 2008

• Restored and backup , supervised, administrated, troubleshooting servers and networks

• Incident management and asset tracking servers and workstations

• Updating the database and creating, editing or deleting accounts and access

• Installed and updated software and helped to improve bank’s intranet

• Technical and functional support to users requests for assistance on site or remotely

• Documentation of information packages related to security of local and remote networks and computer

Customer service agent 2000 – 2002

• Managed clients’ accounts and portfolio development

• Marketed , promoted credit cards, sold various Bank services and products to qualified customers

• Gained communication skills through interactions with thousands of customers

FOUTA ELECTRONIC Mali, West -Africa

Business manager and founder 1996-1999

• Install, maintained, repaired and sold computing equipment

• Taught customers in using Microsoft office

French Institute for the Development IRD (ex ORSTOM) Mali, West -Africa

Agent in the IT department 1993-1996

• Administrated and maintained the LAN and computer hardware

• Provided technical assistance to employees and customers

EDUCATION

La Cité Collégiale Ottawa, Ontario

• Technologist Degree in information security April 2012

Technolab ISTA Mali, West Africa

Bachelor Degree in Computing, Option Systems and Network July 2005

ECICA, Mali, West Africa

• Diploma in Electronic June 1993 CERTIFICATION

Cisco Certified Network Associate (CCNA)

Cisco IOS Network Security (CCNA Security)

Implementing Cisco IP Routing (CCNP Routing)

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