Customer Service Sales

STEPHANIE RENE BLOEMEN

Phone: 415-***-****, E-mail: ********************@*****.***

Experience:

Ingrid & Isabel, LLC - A Maternity Apparel Company San Francisco, CA

National Account Manager November 2010 – Present

• Manage over 500 accounts, including distributors, large corporate accounts, and international accounts

• Exceeded quarterly sales goal by an average of 11% through monitoring sales trends, maintaining, and upselling the product line

• Prepare weekly and monthly business analysis reports

• Manage samples

• Implemented Salesforce Customer Relationship Management system in January 2010

• Collaborate and work with other team members on ways to increase sales through customer communication, product, marketing, and customer service

• Have been an integral member of a cross-functional team responsible for launching IngridandIsabel.com

Eastern Account Manager April 2010 – November 2010

• Managed approximately 250 accounts in the Eastern Region of the United States

• Identified, researched, and sold into new customers that align with the company’s overall brand strategies

• Entered orders and managed timely product delivery to customers

• Provided high level customer service to all accounts. Handled all inbound and outbound customer calls

• Prepared for, set up, and attended national tradeshows on behalf of company

Yelp San Francisco, CA

Account Executive May 2009 - April 2010

• Managed assigned US territories and sales leads generated internally by Salesforce system

• Drove the full sales cycle from prospecting to close

• Consistently hit monthly sales goal set by manager

• Made a high volume (average of 80 calls a day) of outbound sales calls to a variety of business owners

• Maintained strong relationships with clients throughout the lifecycle of the business; from set up to advertising launch

The Ritz-Carlton San Francisco, CA

Meeting and Special Events Coordinator June 2007 – May 2009

• Assisted in the planning and coordinating of all social and corporate events

• Oversaw and coordinated with other departments to produce successful events

• Created strong client relationships through follow up with clients and through ensuring their expectations were met or exceeded while at the property

Education:

September 2002 – August 2006 Bachelor of Science, Business Administration

University of Oregon

• Sociology

• Emphasis on Race Relations

May 2005 – August 2005 Naval Base Camp Counselor

Oahu, Hawaii

Government Security Clearance

Technical Skills:

Operating Systems • Windows • Mac OS X

Applications • Microsoft Office Suite

• Outlook • Adobe

• Salesforce

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