Customer Service Sales

LINDA L. VANTERPOOL

**** ******* ******, *****, ** 10466

Home: 718-***-**** Cell: 917-***-****

E-mail: ***********@***.***

PROFILE SUMMARY

Highly organized and detail oriented customer service professional with proven research and problem solving skills. Possess outstanding client service skills to identify and resolve urgent and complex issues to client’s satisfaction. Excellent verbal and written communication skills. Presents a highly professional demeanor and remains calm under pressure.

JPMORGAN CHASE:

Commercial Bank

Client Service Professional 2006 - 2011

Served as a primary point of contact for Middle Market client relationships. Managed a $6 million revenue generating portfolio comprised of operating transactional products, complex treasury products, and various credit facilities, operational controls for loans, commercial checking accounts, and online banking services.

• Provided superior customer service to Healthcare and Nonprofit companies. Exceeded expectations by proactively making client calls, researching and resolving urgent service issues and leveraging internal relationships throughout various areas of the bank.

• Demonstrated sales capabilities by reviewing monthly analysis statements, capitalizing on opportunities to cross sell additional products and services. Communicated new processes to optimize client resources.

• Actively managed accounts to surface potential service issues, research and resolve issues in a timely fashion assuring customer satisfaction and retention.

• Complied with policies and procedures in safeguarding documents.

Retail Bank

Small Business Banking Representative 2001-2006

Serviced business customers, walk-ins and customers over the phone in a high volume branch to resolve issues regarding fees, overdraft, encoding errors.

• Researched service issues stemming from system errors. Conducted thorough investigation and provided timely resolution fostering strong customer relationships.

• Provided assistance to business bankers by proactively advising potential customers of needed documentation for new accounts. Promoted workflow efficiency to expedite wait time.

• Provided information to customers concerning various types of accounts and banking services, contributing to increased business.

• Ensured branch was in compliance with AML, CRA, Fair lending, CTR and KYC requirements by performing audits of business requests and current accounts. Followed up on escalation issues with regional management and authorized departmental areas to document and report findings.

Head Teller/Teller Manager/CSR 1983-2001

• Supervised and trained new tellers.

• Provided thorough product and procedure training, increasing confidence and productivity.

• Daily assistance to tellers with system overrides and resolution of transaction processing issues.

• Conducted performance reviews and motivated tellers to meet referral goals by helping to identify sales opportunities.

• Created and implemented response protocol and resolved customer inquiries in a timely manner.

• Significantly decreased identity theft and potential losses to the bank by conducting necessary due diligence to validate client identity and monitoring suspicious transactions.

EDUCATION

B.A. Economics,

Lehman College New York, 2003

Awards:

Recipient of multiple Chase Champions Outstanding Service Awards

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