Aissa Watkins

*** ********* ******

Birmingham, AL 35235

Phone: 205-***-****

Cell: 205-***-****

E-Mail: xwjeo5@r.postjobfree.com

Career Overview

Motivated to maintain customer satisfaction and contribute to company success. Very driven, highly-motivated, hard working, and positive. Also, ambitious, customer- focused, and dependable. Customer-oriented with deep experience with POS systems, food preparation and safety regulations. Possess strong attention to detail and time management skills. Enjoys assisting customers in locating and selecting store items.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Store maintenance ability

Inventory control familiarity

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Opening/closing procedures

Data entry

Microsoft Excel/ Microsoft PowerPoint/ Microsoft Word

Scheduling experience

Type 35 WPM/ 10Key

Strong telephone skills

Flexible schedule

Prior store management responsibilities

Accomplishments

Customer Assistance

Worked with company systems and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Recognized by peers and management for going above and beyond normal job functions.

Work Experience

July 2010 to October 2011

Papa Johns Birmingham, AL

Assistant Manager

Worked as a team member performing cashier duties, product assistance and cleaning. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Cross-trained and provided back-up for other customer service representatives when needed. Expressed appreciation and invited customers to return to the store. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted customers with store and product complaints. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Guaranteed positive customer experiences and resolved all customer complaints. Recorded customer orders and repeated them back in a clear, understandable manner. Compiled weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Accurately logged all daily shipping and receiving orders. Managed cash stock and inventory balances accurately. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.

November 2009 to June 2010

Publix Pinson, AL

Cashier

Executed cash transactions quickly and accurately. Greeted all customers. Handled products and equipment in accordance with safety and sanitation guidelines. Conducted price checks for cashiers and service clerks. Ordered and shelved weekly sale items for customers. Checked out customers and bagged items quickly. Suggested additional items and offered samples of weekly promotional items to increase store sales. Praised by management for being a fast and efficient worker, requiring little supervision. Served shoppers in a prompt, courteous and friendly manner. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

March 2009 to October 2009

Rite Way Birmingham, AL

Environmental Services

Clean and stock patient rooms. Clean facility and maintain curb appeal. Prepare rooms for new patients. Clean floors and restrooms. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops.

September 2005 to November 2006

Captain Ds Birmingham, AL

Cashier

Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Prepared and served beverages such as coffee, tea and fountain drinks. Properly portioned and packaged take-out foods for customers. Quickly and efficiently processed payments and made accurate change. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Took initiative to find extra tasks when scheduled duties were completed.

Educational Background

2007 Carol W. Hayes High School Birmingham, AL

High School Diploma College Prep

3.0 GPA

Member of GA Club

Participated in the Co-Op program.

Miles College Fairfield, AL

Computer Science

References available upon request.

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