Nursing Home Administrator
Resume:
Humboldt, SD *****
********@*******.***
June 20, 2012
Dear Human Resources,
Ever since I was a child, I enjoyed being around older people. My mother, siblings, and I would volunteer at the local long-term care facilities throughout the year. We would take the residents to the zoo, ball games and the park. We hosted many holiday and fruit bingo parties. I learned early on the value of older people and all life in general.
As an endorsement/reciprocity eligible licensed nursing home administrator, masters level graduate in health services and long-term care management, I can offer my education and training as well as several years of experience in operations administration. I will utilize financial statements to highlight profitability ratios and establish benchmarks. Furthermore, I will utilize my creativity in maximizing census levels through a solid business plan and positive community relations.
Finally, I am committed to helping the residents live a more enriching life, whether it be mentally, physically, socially or spiritually. I will treat each resident with dignity while enhancing the image of facility. Please contact me at 605-***-**** or by email. I look forward to the opportunity.
Sincerely,
Patricia Raasch
Patricia Raasch
25728 457 Ave, Humboldt, SD 57035 - 605-***-**** - ********@*******.***
Professional Summary
Dedicated professional with over 15 years experience in operations administration seeking to utilize polished interpersonal and leadership skills as well as education in a long-term care setting. Prioritizes consumer satisfaction while creating a safe working and living environment. Offers a track record of strategic partnerships
with individuals at any level to ensure the attainment of short and long-range goals.
Data-driven, detail-oriented self-starter with documented success overcoming challenges of limited resources and financial constraints. Utilizes advanced computer skills to create process flow efficiencies while maximizing quality initiatives.
Committed to providing a compassionate and nurturing environment for consumers and staff members by listening and demonstrating all life is precious.
Education and Training
Licensed Nursing Home Administrator State of South Dakota - Serial No. 03651, Registration No. 32912
NAB Reference Material Read:
Pratt, John R., (2010-3rd Edition) Long Term Care: Managing Across the Continuum;
National Association of Long Term Care Administrator Boards, NAB Study Guide-How To Prepare for the Nursing Home Administrators Examination (5th Edition);
Singh, Douglas, A., (2010) Effective Management of Long-Term Care Facilities;
Allen, James E., (2011-6th Edition) Nursing Home Administration;
American Health Care Association., The Long Term Care Survey (October 2010);
Master of Business Administration in Health Services Aug 2009 - Dec 2011
University of South Dakota, Vermillion, SD
Relevant Coursework: Health Care Management, Strategic Management of Health Service Organizations, Health Care Systems, Managerial Finance, Managerial Accounting, Managerial Economics, Leadership Development, Marketing Administration, Quantitative Analysis and Computer Analysis
Graduate Certificate in Long-Term Care Management Jan 2011 - Dec 2011
University of South Dakota, Vermillion, SD
Relevant Coursework: Administration of Long-Term Care, Human Resource Management, Financial Management of Long-Term Care and Strategic Management of Long-Term Care
Combined GPA: 3.35
Long-Term Care Track Sept 2010
South Dakota Association of Healthcare Organizations (SDAHO), Sioux Falls, SD
Seminars Attended: Mental Health Emergencies, Healthcare Reform, Insurance Benefits and Critical Thinking
Emergency Medical Technician - Intermediate May 2000
Avera School of Emergency Medical Services, Sioux Falls, SD
Relevant Training: CPR and First Aid, Geriatric and Behavioral Emergencies, Pharmacology and IV Therapy
Bachelor of Arts, Sociology (Criminal Justice Emphasis) and Spanish Minor
Northern State University, Aberdeen, SD
Professional Experience
Administrator-In-Training, Internship May 2010 - Aug 2010
Avera Prince of Peace Retirement Community(Continuing Care Facility), Sioux Falls, SD
o Shadowed administration and functional areas in daily duties and responsibilities resulting in a deeper understanding of the facets of running a quality, consumer-centric facility
o Compiled demographic information on resident payment methods resulting in a precise report which complied with annual state regulatory reporting mandates
o Updated resident medication charts resulting in accurate resident medication schedules for the nursing staff thereby minimizing medication errors
o Assisted in marketing/public relations efforts to maximize census building
o Initiated analysis of budget to identify cost-savings opportunities resulting in cost-effective process flows
Prairie Lakes Cardiology Clinic, Watertown, SD
o Shadowed Cardiologist in daily appointments and surgeries resulting in a greater knowledge of medical terminology and the physician's role in the cycle of life
Wells Fargo, Sioux Falls, SD Oct 1997 - Jun 2009
Management Metrics Analyst
o Compiled operational and financial data using SAS, SQL, and Crystal Reporting business intelligence software thereby maximizing efficiencies and quality within departmental areas
o Ensured adherence to data management policies thus minimizing data security breaches
o Tracked deceased account information and prevented $300 M loss
Operations Analyst III
o Partnered with several departments to produce a monthly operations report enabling senior management to have the mandatory report within established time frame
o Created databases and spreadsheets to expedite departmental processes and ensure adherence to federal regulations thereby minimizing audit deficiencies
o Completed training on elderly financial abuse, customer privacy and data resulting in adherence to company policies on required training
Operations Analyst II
o Spearheaded cross-functional natural disaster business continuity plan thereby minimizing the effects of a business disruption within assigned operations area
o Created daily dashboard report enabling senior managers to have real-time operations analysis
Operations Analyst I/Operations Processor II
o Developed and implemented new operations policies and procedures thereby creating efficiencies and continuity within departmental processes
o Trained, coached and mentored over 80 team members on departmental processes thereby empowering team members to have a deeper understanding of job duties
Affiliations and Interests
President Jul 2011 - Jun 2012
Siouxper Speakers Toastmasters International Club - 9281, Sioux Falls, SD
o Created operating budget and conducted variance analysis
o Converted club website to new brand images resulting in greater continuity in brand image
o Conducted business meetings for executive officers
o Facilitated leadership training to over 40 members at a district convention
Vice President Education Jul 2010 - Jun 2011
o Created meeting schedule assignments to track member attendance and award accomplishments
o Planned and coordinated speech contests for members
o Mentored new members by assisting them with communication and leadership roles
Vice President Membership Jul 2009 - Jun 2010
o Managed membership campaigns to transform guests into members
o Spearheaded retention efforts to maintain consistent membership levels
Firefighter and EMT-Intermediate, Past Executive Officer Jun 1998 - present
Humboldt Fire Department and Ambulance Service, Humboldt, SD
o Assisted in preparing the operating and capital budgets
o Obtained Firefighter I and II, Pump Operations, and Wildland Suppression Certifications
Member
o South Dakota Emergency Medical Technicians Association
o South Dakota Firefighters Association
o St Ann's Catholic Church
Volunteer
o St Michael's Elementary School
o Avera Prince of Peace Retirement Community
o Junior Achievement
o Second Circuit Court Appointed Special Advocate (CASA)
Contact this candidate