hospitality and hotel

HELLEN MACHARIA ****,Stonecrest Dr, Austell, GA,**106

404-***-**** *************@*****.***

Profile Highly motivated to leverage fifteen years of achievements in the Hospitality and Catering Industry. As a professional I have provided dedicated service for Hotels and in-flight Catering. Qualifications include a BS in Hospitality and Tourism Management, Diploma Certificates in Catering and Accommodation Management. Dedicated and technically skilled with a versatile administrative skills developed through experience as a Housekeeping supervisor, Catering officer, Golf club manager and Retreat manager. Excel in Training staff, resolving employer challenges with innovative solutions instruct and follow of proper procedures and process improvements proven to increase efficiency, customer satisfaction and the bottom line hygiene standards.

Offer computer skills in MS Office, windows 7, excel and Power point.

Key Skills • Office Management

• Teambuilding & Supervision

• Staff Development & Training

• Policies & Procedures Manuals • Report & Document Preparation

• Records Management

• Meeting & Event Planning

• Inventory Management

• Expense Reduction

Experience

Homecare Retreat Centre : Facility Manager, 2009 to Oct 2010

Main duties:

Plan and co-ordinate the daily activities.

Market the product and services being offered.

Developed efficiency of quality, quantity and customer satisfaction.

Idyllic Mistley House: Facility Manager, 2005-- 2009

Main duties:

Recruiting, Orientation and training of new staff.

Contracted potential clients and introduced the services offered.

Followed up on clients payments.

Developed systems to maintain quality, quantity and customer satisfaction.

Handled staff and customer complaints.

Supervised the landscaping and cleaning of the grounds.

Kenya Railway Golf Club – Club Manager, 2000- 2005

Main Duties

In- charge of seventy (70) employees.

Planning of all the golf tournaments.

Monitor the activities of the food and beverage s Main duties:

Recruiting Orientation and training of new staff.

Contacted potential clients and introduced the services offered.

Followed up on clients payments.

Developed systems to maintain quality, quantity and customer satisfaction.

Handled staff and customer complaints.

Supervised the landscaping and cleaning of the grounds.

Earned consistent commendations for devotion to duty with citations for excellence in rapidly resolving crisis.

NAS Airport Services – Catering Officer : 1995-1999

Main duties

Proper equipment balancing by “deadheading”.

Adhered to HACCP procedures thus ensured air food safety.

Introduced systems in the food dispatch section that reduced delays.

Developed food handing over procedures to airline staff thus reduced complaints and ensured meals ordered are correct.

Controlled food quantities and thereby reduced waste and food quality costs.

Handled Air France, British Airways, and Kenya Airways Airlines.

Orientation and Training of new aircraft attendants and proper catering procedures.

Diani Reef Hotel – Housekeeping floor Supervisor : 1990-1993

Main duties:

• In-charge of 10 room attendants

• Supervised cleaning of guest rooms.

• 0rientation and training of new room attendants.

• Trained staff on cleaning methods thus staff reduction.

Education & Credentials Kenyatta University Nairobi, Kenya.

BS in Hospitality and Tourism Management- Degree 11/2008

Kenya Polytechnic Nairobi, Kenya

Catering and Accommodation Management –Diploma 04/1990

Kenya Polytechnic –Nairobi, Kenya

Catering and Accommodation Management –Diploma 11/1994

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