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Project Manager Information Technology

East Brunswick, New Jersey, 08816, United States
May 26, 2010

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** ********** ******

East Brunswick, New Jersey 08816

H 732-***-****

C 732-***-****


A resourceful and goal-driven information technology program manager with vast experience in all facets of project life cycle, systems design, development and implementation, and business processes in the healthcare industry. Demonstrated ability to work across functional areas, identifying operational and technology requirements and implementing solutions. Effectively translates company vision and objectives into internal and external strategies.

 Risk Management

 Market/Technology Analysis

 Business Process Development

 Schedule/Cost Performance

 Contract Negotiation

 Regulatory Compliance

 Vendor Relationships

 Network Administration

 Disaster Recovery

 Business Systems Analysis

 Voice/Network Services

 Information Technology Security

 Application Development/Testing

 System Administration

 Troubleshooting

 Technical/End-User Support



Senior Project Manager, 2007-2010

 Managed contracts, prepared pharmacy staffing model, directed facility design to support business needs, and worked with senior management to address regulatory compliance requirements. Directed data, systems, and network projects, preparing daily, weekly, monthly, and quarterly progress reports and presentations for senior management to achieve company's short-term and long-term business goals. Evaluated market trends and emerging technologies. Defined quality, risks, and tactical and strategic planning for pharmacy operations. Participated in business assessment, scope, requirements definition, EDI requirements, analysis of business problems and needs, process change, and business process reengineering. Advised executives on key milestones and established project communications. Created enhancement requests for pharmacy system implementation. Set up training and system implementation plan.

 Directed project to build new Walgreens Specialty Pharmacy (WSP) location to generate $80,000,000 in revenue, working with construction and design team. Moved pharmacy and built redundant WAN infrastructure for data and VoIP.

 Developed information technology migration plan.

 Implemented Avaya phone system and training.

 Supervised release testing, UAT, and integration. Guided data conversion with third-party vendors.

 Led WSP pharmacy system certification with SureScript project, enabling WSP to exchange prescriptions electronically with physicians, using SureScript Network. Submitted enhancement requests to SureScript to receive benefits for WSP from payers.

 Worked with sales and marketing team to create marketing campaign and build sales forecast for fertility specialty team. Collaborated with finance team to implement inventory management system. Teamed with licensing department to acquire licenses from all 50 states, as well as DEA license and pharmacy state board license from New Jersey.

 Played key role in physician portal/EMR selection and negotiated contract with vendor. Customized EMR for fertility clinics and oversaw EMR implementation for 100 clients.

 Negotiated contracts with vendors and managed external projects and budgets. Spearheaded team to negotiate new contract with credit card processors, saving almost $1,200,000 per year. Secured contract with e-IVF and rollout plan with fertility sales team.

ST. CLARE’S HOSPITAL, Denville, New Jersey

Senior Project Manager, 2004-2007

 Oversaw development of work flows, policies, and procedures for implementation of CPDI for electronic medical records. Assisted with rollout activities, clinical staff education, troubleshooting, and system workflow problem resolution. Prepared budgets, upgraded project plans, supervised new system installations and implementations, and created training schedules. Worked with user and project team members to define software modifications. Helped identify potential problem areas prior to implementation and participated in developing solutions to resolve issues. Evaluated departmental processes regarding work flow, procedures, and forms through interviews, documentation reviews, observations, and data collection. Analyzed and documented current department processes to identify effect of computerization on operating procedures, documenting departmental work flows and procedures, physical layout, and hardware requirements.

 Worked as information technology project leader for PharmNet (Cerner Inpatient Pharmacy System), and CPOE integration. Built PharmNet to meet JACHO and national patient safety goals. Participated in building Cerner CORE.

 Worked with interface team to develop orders and results status interface with Cerner’s PowerChart.

 Served as positive patient identification project leader, integrating bedside applications and pharmacy systems to print bar codes at registration and scan bar codes on patient wristbands during medication administration and specimen collection to reduce medication administration errors.

 Assisted in building of HL7 interface for ADT, PYXIS, and OmniCell automated medication dispensing cabinets.

 Earned appointment to project manager for RAS and RASi after three months in department. Worked with vice presidents and directors to create and implement customized RAS and report analysis process. Designed rollout plan for RASi, working with team from nursing, ED, HIC, BH, patient access, and patient accounts.

 Initiated, created, and designed new respiratory and physical therapy charge-capture process, using PDA to reduce capture time and improve billing.

 Participated in disaster recovery planning and testing with SunGard for clinical applications.

 Managed MUSE hardware and software upgrade project. Worked with GE’s MUSE application and interface team to customize software solutions in order to ensure zero open orders for first time in history of St. Clare’s ancillary department.

 Lead KinetDx upgrade project for Vascular Lab department. Developed work-flow process for vascular laboratory reports and helped design utility to reduce processing time from seven to ten business days to one to two business days. Developed error and productivity reporting.

 Prepared budget for OBTraceVue and CareVue upgrade project. Assisted in OBTraceVue upgrade and helped prepare move to new maternity unit.

 Supervised hardware upgrade project for MISYS, including auto fax server. Worked with laboratory department for MISYS and co-path software upgrade project.


Consultant, 2001-2004

 Served as project manager and team leader in matrix environment between hospital pharmacy and IS, preparing comprehensive implementation project plans, tracking and monitoring WORx, SMS, and PYXIS integration projects, and developing migration plans from Eclipsys SCM, SCC, and XA products. Managed projects ranging in duration from several months to one year. Directed evaluation of new pharmacy systems. Led project to implement Comcotec’s RxExpress and Carepoint’s Guardian Rx pharmacy system. Provided technical guidance to Schraft’s.

 Monitored and supervised efforts of project team members and reported status and progress of projects, taking corrective action. Relentlessly and successfully pursued goal of shifting paradigm from technology-focused systems to business-focused systems.

 Helped evaluate pharmacy system and document critical requirements, shortfalls, and work-flow processes. Developed data conversion plans, data analysis, and system analysis, using in-house analytical tools or building reports and creating databases. Participated in integration and testing of Eclipsys XA and Cerner pharmacy systems.

 Assisted clients with security and firewall issues. Provided programming assistance in developing and customizing pharmacy systems to optimize business processes. Helped with other projects to grow company and organize internal work-flow processes.

 Planned and maintained redundant technical infrastructure for mail-order pharmacies.

 Evaluated and implemented information technology systems, including business and accounting systems for multi-facility DME supplies company. Built and implemented LAN, WAN, NT network, and information technology systems projects.

 Worked with end-users and IT team to identify, resolve, and implement physician order-entry system solutions for end-user requirements.

 Built and implemented WORx 2.1 multi-facility hospital inpatient and outpatient pharmacy system upgrade project plan. Helped test bi-directional order interface for inpatient system, mapping HL7 interfaces, troubleshooting HL7 mapping, PYXIS profile and MTM interfaces, CMU billing, and testing of Omni-Cell interface profiles. Designed and modified reports.

 Developed simple application for dialysis unit’s dosage calculation, label printing, and laboratory report capture program.


MIS Manager, 1996-2001

 Led team of seven, including developers, business analysis, quality assurance, and BI staff, supporting mail-retail pharmacy, finance, inventory management, and payroll systems.

 Evaluated and implemented cost-cutting and state-of-the-art technology. Maintained Novell 3.12/4.0 and NT v4.0, Exchange 5.5, Intel LAN Management, and Firewall-1 servers. Directed and implemented document scanning system to replace routing of paperwork throughout company, increasing work efficiency by 20%. Assisted in interfacing HBS pharmacy operations system to Baxter’s Optifill-II tablet and capsule dispensing system, increasing capacity by 800%. Designed, developed, and modified healthcare claims reports and analysis, billing, and business-required programs for multi-location pharmacy system on SCO UNIX in DBL, Access, and Crystal Reports to improve bottom line by 5%. Created and integrated Interactive Voice Response (IVR) system with pharmacy system to reduce customer service employees from eight to six.

 Worked to negotiate contracts for prescription drugs with manufacturers to improve margin by 5%.

 Modified and re-deployed website,, maintaining Checkpoint Firewall 1, Exchange 2000 and 5.0, and Outlook 98.

 Worked with GPO and wholesale distributor to drive down costs for business operations and speed product introduction cycles. Developed more efficient design through collaboration to improve inventory management by 10% and increase cost-effectiveness of ordering and fulfillment processes.

 Formulated functional specifications for project requirements. Created milestones, phases, and dependencies for project success. Developed test cases and scenarios and evaluated programming specifications. Performed data conversion and managed new system implementation. Managed projects’ progress and budgets, provided plans to management, and implemented tracking tools.

 Maintained LAN, WAN, and software vendor relationships. Built and motivated in-house information technology team to identify systems and application problems and make timely problem resolutions. Resolved inter-department workflow conflicts, gathered business-critical requirements information, addressed system shortfalls and system integration issues, and established priorities.

 Educated end users and provided systems documentation and training.

 Converted all retail locations, from Mail Order Pharmacy system to Retail Pharmacy.

 Collected and analyzed data and information from databases and report generation software to produce monthly and special reports to prepare strategic plans, using ODBC from ACCPAC, pharmacy, billing, and other proprietary systems.

 Moved 20,000-square-foot facility, including entire network, PCs, printers, systems, frame relay network, and phone system, with zero or minimum downtime.


Software Engineer, 1992-1996

 Wrote and designed firmware for video gaming environment, including communications, networking, and multitasking functions using Borland C++, C, and assembly languages.

 Developed communication protocols for use with modem and fiber optics in LAN to interact with gaming equipment.

 Analyzed and designed or redesigned software to conform to specified contractual limitations related to cost, hardware, and performance requirements.

 Created BIOS-interface and interrupt services in assembly language.

 Designed various types of poker, slot, and keno games with touch-screen, printer, and bill-acceptor peripherals.

 Performed systems application analysis and conducted mathematical and statistical probability analysis.


NEW YORK INSTITUTE OF TECHNOLOGY, New York, New York, M.S., Computer Science, 1992

SARDAR PATEL UNIVERSITY, VV Nagar, India, B.S., Electrical Engineering, 1987

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