Quality Customer Service

RESUME

JOSE GILBERTO ROSALES REQUENES

*** ***** ***, **************, **. 37075, USA

Home phone: 615-***-**** Mobile: 615-***-**** e-mail: ******@*****.***

Professional Objetive:

To obtain a staff position that allows me to continue developing my leadership, communication, and team-work skills

in order to contribute and support Top Management in achieving Company goals.

Areas of interest: Staff support for Quality, Engineering, Purchasing, Productivity and Customer Service projects

Relevant Experience and skills:

- Degree in Mechanical & Electrical Engineering

- Experience on Quality, Engineering, Productivity, Purchasing and Customer Service projects.

- Analytical and problem solving skills.

- Goal achievement oriented.

- Able to lead and manage project teams.

- Literate in English and Spanish

Experience:

Jabil Circuit. (www.jabil.com), 5238 Lamar Ave, Memphis TN, 38118 July 11 - Current

Position: Supplier Quality Engr Lead – Netapp Server and Storage.

Responsibilities: Provide technical focal point for the work cell to work on supplier quality issues directly with the SQE group

and communicate status on non-conforming parts /suppliers across the work cell product at site level

- Participate on Material Review Board (MRB) meeting and disposition of non-conforming material..

- Evaluate component failure rates from production line, collect samples and initiate Failure analysis to drive continuous improvement activity to component manufacturer.

- Assure that non-conforming materials to be returned to vendor due to poor quality ;

- Participate on follow up Customer Field Returns linking respective Suppliers for FA.

Alliance Electronic Marketing Group, Inc. (www.aemg-reps.com) May 09 - June 11

9124 Technology Drive, Fishers, IN 46038

Position: On Site Supplier Rep Engineer at Springfield TN

Responsibilities:*Develop Material Planning, Quality and New Projects Introduction activities for Electrolux North America’s Suppliers for instance: Ako Diehl Mexico (Electronic Controls)and Somipress Italy (Gas Top Burners) and others.

* Find new business opportunities.

Electrolux Home Products USA – (www.electroluxappliances.com) Apr 07 - May 09

1100 Industrial Drive, Springfield TN, 37172, USA

Positions:

Purchasing Cost Reduction Projects Engineer (Springfield TN facility) Aug 07 - May 09

Responsibilities:* Lead and Implement Cost Reduction projects in order to reach the company profitability goals.

* Elaborate and present Project Design reviews to accomplish the approval path for implementation.

* Coordinate and Participate in Teardowns with different suppliers in order to identify cost reduction ideas,

estimate savings and prioritize projects

* Coordinate project follow up meetings with Canada & India partner sites

* Support Purchasing Agent on RFQs, Quality issues & Cost Analysis.

* Identify new suppliers

* Participate & Implement in house manufacturing projects

Purchasing Projects Consultant (hired at San Luis Potosi, Mexico ) Apr - Aug 07

* Identify and develop projects with different suppliers in Mexico, performing process audits, trial runs,

Material schedules, reporting status to USA Purchasing Director and Canada Purchasing Mgr.

Mabe Estufas (General Electric Joint Venture) Mar 89 – Apr 07

Av.CFE Esq. Eje128, Zona Industrial, San Luis Potosí, S.L.P., 78090,

Positions:

Quality Assurance Superintendent May 04 - Apr 07

Responsibilities: *Accomplish Product Quality & Reliability Test Plan.

*Follow up quality problems, supplier information & feedback to responsible areas.

* ISO-9000-2000 Quality Management Plant System.

*Receive UL, CSA, ANCE, ISO external audits. (Facility Representative / ISO Leader Auditor)

*Managed 3 Engineers, 2 Coordinators and 30 Evaluation Technicians.

RESUME

Quality Leader – Productivity Team July 03 - May 04 & Nov 00 – Oct 02

Responsibilities: *Coordinate and assist the subsystems leaders to conduct the productivity and service calls reduction projects according to the internal Quality Plan and the New Product Introduction Procedure in order to minimize the quality impact in the final product.

*Managed 1 Quality Engineer.

Program Manager – Round Manifold from Brazil Nov 02 - June 03

Responsibilities: *To lead the team members & resources to implement this quality and productivity project for domestic

market. Project Developed at Mabe Design Center at Queretaro, Qro.

* Managed 5 Engineers.

Quality Leader –Slide In & Drop In Project Gas system Feb 00 - Oct 00

Responsibilities: *Planning & Execution of Quality Plan

*Quality Manager responsibility

*Managed 2 Quality Engineers and 1 Quality Auditor

Purchase Material Quality Engineer Leader ( New Electric facility) Jun 98 - Jan 00

Responsibilities: *Identify and Develop Qualification Plans for Suppliers in order to support the goals of the new Electric

& Radiant Range facility at San Luis Potosi Mex working with GEA .

*Managed 3 Quality Engineers and 2 Quality Auditors..

Important activities: Responsible for qualifying the new Heating / Cooking Products facility (Stillman / Zoppas Industries) built at

San Luis Potosi Mx.

Purchased Material Quality Engr.(PMQE) – Gas Facility Apr 94 - May 98

Responsibilities: * Manage Mabe Suppliers about Quality issues.

* Perform Process and System Quality Audits.

* Quality Measurement of Key Suppliers.

* Manage Quality, Productivity, and Six Sigma Projects

* New Supplier development

* Participate as ISO-9002 Leader Internal Auditor

* Required technical knowledge of Mabe Product, Gas, Electrical, Combustion and Test Equipment.

* Served as Quality Manager as required.

* ISO-9000 internal auditor.

Quality Field Engr. – Gas Facility. Jan 93 - Mar 94

Responsibilities: *Develop and Coordinate Service Call Reduction Projects consistent with the Quality Field information reported by General Electric Field Service.

Quality Assembly Engr – Gas Facility Mar 89 - Dec. 92

Responsibilities: * Detect safety, assembly. and performance issues and suggest improvements.

* Define and control the specification limits for Assy line Test Equipment.

Important activities: *Responsible to release design modifications to Burner Box Testers (Flow & Leak testers) on the

Advanced Technology GE Automated Assembly Application Center at Louisville Ky.

*To develop the first Reject Parts Code Identification System for Assy Area.

*To develop the first Rework Training Course.

*To participate on workouts with GE people for Service Call Reduction projects.

Conductores Latincasa S.A. de C.V. - (CARSO group) May 88 - Mar 89

Av.Industrias esq. Eje 120, Zona Industrial, San Luis Potosi,S.L.P.

Quality Assurance Chief - Power and Commercial Cables Area( 600 V to 115 KV).

Responsibilities: *To maintain and improve the Process and Final Product Quality performing Quality Plans.

*Work with customers for Final Product acceptance.

*Update and maintain the Quality Procedures.

*Manage Quality Audits performed by customers and UL Agency

* Perform Electrical & Mechanical Product acceptance Tests

*Manage 2 Quality Supervisors and 18 Auditors.

Important activities: *Project Leader in launch the 300 KV Test Lab to release the first 115 KV cable production runs.

Messer Griesheim de Mexico. Jan - May 88

Av.Hidalgo No.235, Colonia Niños Heroes, Queretaro.Qro.Mex.

Technical Sales Rep for special weld

Responsibilities: *Work with customers suggesting methods, alloys & materials for industrial application.

*Managed purchase orders and payment system.

RESUME

Electrotableros IEM-Westinghouse (CARSO group). Apr 84 - Oct 87

High and Medium Power Switchboard Manufacturer, San Luis Potosi, S.L.P.

Electrical Design Engr. for 600 V, 5 KV and 15 KV Switchboards

Responsibilities: *Develop technical information (raw material list, electrical dwgs, etc) for the customers and assy operators in order to make the switchboard electrical system.

*Work with customers in technical reviews.

*Technical knowledge of electrical equipment as relays, breakers, device controls of different brands

as GE, Westinghouse, Brown Boveri, Toshiba, Siemens, Square D, etc,.

Important activities: *Perform High Voltage acceptance tests with customers;

*Participate on Field Services as responsible;

*Initiate AutoCAD application.

Facultad de Ingenieria de la Universidad de San Luis Potosi. Aug 83 - Jan 84

Dr.Manuel Nava No.8, Zona Universitaria, San Luis Potosi S.L.P.

Position:

Electronic Lab. Instructor - level 1.

Responsibilities: *Teach basics theory and practice to university students

*Know Test Lab measurement equipment, identify and measure different components like resistances, capacitances, inductances, diodes, transistors, build rectifiers circuits, etc..

Education:

Facultad de Ingeniería de la Universidad de S.L.P. Mexico.

Bachelor Degree : Electric & Mechanical Engr

Relevant Courses:

-Supervision Zenger Miller - IEM Westinghouse – (SLP Mex 1985 )

-Special Weld. - Messer Griesheim – (Queretaro, Qro, 1988 )

-SPC Training - ITESM Queretaro - Mabe – (SLP Mex 1990 & 1995)

-Internal Instructor - American Management Association Int. - Mabe GE – (SLP Mex 1984 )

-Instruction Techniques - Norris and Elliot - Mabe - ( SLP Mex, 1989 )

-SPC for Trainers - ITESM Queretaro - Mabe – (SLP Mex, 1991)

-Continous Improvement (90 hrs) - Mabe - ( Queretaro, Qro 1991)

-Leadership for Continuous Improvement GE-Mabe - TAI(Tennessee Associates Int.), ( SLP Mex, 1991 )

-Programmable Logic Controllers Series 5 GE-Fanuc - Mabe – (SLP Mex, 1992)

-ISO-9000 Internal Auditor. - Mabe - ( SLP Mex, 1995)

-Neurolinguistic Programming - Management Developing Center - Mabe- (SLP Mex,, 1994)

-ISO-9000 Internal Audits - Mabe - (SLP Mex,, 1995)

-Karras Effective Negotiations - Mabe – (SLP, Mex 1996 )

-Management and Leadership skills - Mabe - ( SLP, Mex 1996 -97)

-6 Sigma Training - Mabe – (SLP Mex, 1998 )

-FMEA and QFD Workshop – Mabe – (SLP Mex, 1998 )

-Design for Six Sigma - Mabe -.( SLP Mex, 2003 )

-Manager Skills Development - Management Developing Center. – ( Mabe Mex 2003 )

-Combustion & Gas Appliances – GE and Gas Consultants Inc – (Louisville Ky, 2004 )

-IS0- 9000:2000 Leader Auditor – IQA Services Ltd - (Queretaro, Qro, 2004 )

-IS0- 9001:2000 Internal Auditor - Management Developing Center – (SLP Mex, 2004)

-7 s & Lean Manufacturing Program – Management Developing Center – (SLP, Mex 2005)

-Finances for not Financial people – ITAM – (Queretaro, Qro, 2005 )

-Auditor Training for NMX-17025 Calibration and Lab Test Lab standard – (Queretaro, Qro 2005)

-Management Skills – Consulters - (SLP Mex, 2006)

-TS16949 personal knowledge

- Ethics and right communications / Electrolux Home Products (Springfield, TN 2008)

Datas: Windows, Office, Lotus Notes, Microsoft Project, Minitab

Languages: English, Spanish ( native speaker)

Personal Hobbies: Jogging, guitar, bass & keyboard playing

Contact this candidate