Manager Customer Service

MICHELLE WILLIAMS

OBJECTIVE

To grow continuously by performing a variety of tasks using my administrative skills while improving customer satisfaction and loyalty.

EXPERIENCE

****-******* ******* Inn Grand Prairie, TX

Front Office Manager/Director of Sales

Oversee all incoming employee training and development.

Manage scheduling for multiple departments as needs dictate.

Handle accounts receivable

Front desk operations

Acquire new business while also maintaining current relationships with already established business

Handle all incoming group sales and meeting room requests and draw up agreements for both

Handle any administrative duties assigned by the General Manager, including correspondence, phone calls, filing, etc.

2007-2009 American Airlines Fort Worth, TX

AAdvantage Customer Service Representative

Manage customers’ frequent flier account.

Receive phone calls from members regarding mileage discrepancies.

Offered members additional options to earn mileage from partners.

2005-2007 Double Tree Club Hotel Farmers Branch, TX

Front Desk Agent/Night Auditor

Check guests in and out of computer reservations system.

Satisfy guests’ needs in accordance with hotel policy.

Close out business day and report all revenue from multiple outlets.

Use of Multi line telephone to transfer to appropriate department/room

Performed any administrative duties requested by the Front Desk Supervisor of the Front Office Manager

EDUCATION

2004-2005 Oklahoma State University Stillwater, OK

Athletic Training Major.

2000-2004 Lamar High School Arlington, TX

Honor Graduate

Prinicpal’s Award (Teacher Nominated)

• ********.*********@*****.***

1464 HEDGEWOOD TRAIL • FORT WORTH, TEXAS 76112 • PHONE 817-***-****

Contact this candidate