Mia Keller
Resume:
*********@*****.***
Auburn, AL 36832
EDUCATION:
Auburn University; Auburn, AL
Bachelor of Arts in Political Science; May 2009
Concentration in Public Law and Conflict Resolution
EXPERIENCE:
Auburn University Office of Information Technology
Customer Service Employee; April 2008 - Present
*Provide immediate assistance relating to technical computing questions by the students and faculty of Auburn University
*Assisting clients with issues relating to telecommunications and software problems over the phone and face-to-face.
*Referring and routing clients to specialists within the Office of Information Technology in order to assist their needs in the more proficient way possible
*Cataloguing all assistance given to each client into a computer database, total number of clients helped: 1,243.
*Training new IT employees
Auburn University Annual Fund; Auburn AL
Telemarketing Representative; June 2005 - October 2005
*Contacted Auburn University Alumni via telephone in order to procure funds for the Auburn Alumni Association’s Annual Fund
*Cataloguing all assistance given to each client into a computer database
*Raised a total of $3,667 for Auburn University’s Annual Fund
ACTIVITIES:
Habitat for Humanity; Volunteering Group Leader - Feb 14, 2009
Hurricane Katrina Relief Effort; FEMA Volunteer - March 2006
Auburn Humane Society; Volunteer - 2004
KEY SKILLS:
Verbal & Written Communication, Interpersonal Relations, Teamwork,
Strong Work Ethic, Competitive and Energetic, Initiative, Creative & Critical Thinker, Organized & Goal Oriented, Windows XP/Vista, MS Word, Excel, PowerPoint, Internet & E-Mail
References Available Upon Request
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