My Resume

Mario Scott

**** ***** ***.

Muscatine, IA *****, United States

Phone# 563-***-****

Email# *************@*****.***

Professional Experience

Aegis Global Coimbatore, India

Customer Care Specialist November 2011 - September 2012

• Responsible for answering general questions about members account

• booked reservations for members at our core brand properties using points

• made general redemption's for members points on the website for maintenance fee for time share owners and for gift cards and general items

• Added members missing points to account for missing stays that weren't posted to account

• Lived in India for the past year adjusted to the cultures and ways of living outside of the united states learned to budget and survive making 100 dollars a month

Agent August 2011 - September 2012

• Responsible for enrolling members with Mail order Pharmacy that was included in the Humana Insurance.

• Responsible for answering general questions about members account.

• Responsible for taking inbound and outbound calls where needed for the day

GPC Muscatine, Ia.

Alcohol Loader November 2010 - June 2011

• Responsible for loading tankers and rail cars with alcohol formulas for everyday products including proctor and Gamble, Heinz

• Responsible for keeping inventory or warehouse tanks that holds thousands of gallons of alcohol and chemicals

• Responsible for scheduling load pickups

• Responsible for entering data into system at end of day after processes of alcohol transfers are done

Education

Cornell University school of industrial and Labor relations Ithica. NY

Customer Management Certification, April 2012

• Understanding Financial Statements

• Targeting Product and Service Designs to Customers' Needs

• Secrets of Phenomenal Customer Service

• Managing Communication Challenges

• Leading People to Higher Performance

• dealing with difference

• Creating Service Cultures

• Applied Marketing Concepts and Decision Making Tools

Thornridge high school Dolton, Il.

Completed coursework towards Diploma

Additional Skills

• Certified fork truck driver

• Certified Electra-Static painter

• Has leadership skills

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