Software High School

Esmeralda Ozella

Objective Seeking position within a successful organization to utilize, develop, and expand current organizational skills and technical skills.

Education

December 2001 Illinois Central College East Peoria, IL

Earned Associates Degree in General Education

Work experience

December 1999 – 2009 State Farm Insurance Co. Bloomington, IL

December 2009 – present Stay at home mom

Business Analyst – Agency Systems

Provided support for an application used by State Farm agents and their staff nationwide

Prioritized and resolved incidents involving payments, credit card processing and other tasks completed by the office. Reported solutions to agents on a timely basis

Worked with agents to identify new requirements or changes for the application and worked to get them implemented

Provided off shift support as needed to agents and their staff

Built strong working relationships with various areas throughout the company in order to accomplish daily tasks

Business Support Specialist – Software Asset Management

Worked with Purchasing department to ensure compliance with our software license agreements/contracts

Provided second level support for Lotus Notes application (Online Product Information System) which stored all software and hardware information used throughout the company

Worked with product owners and purchasing to add new software/hardware products into the company

Responsible for tracking software use throughout the company for limited software products

Created test scripts for user acceptance testing and application support testing

Ensured software delivery to all production workstations throughout the company

Testing Support Specialist – Test Center

Monitored access to Test Center lab for all State Farm employees

Worked with Test Center techs to build testing environments for projects company wide

Monitored access to Customer Experience Lab and completed customer based testing when requested by projects

Systems Support Specialist – Recruiting & Hiring

Assist with organization of Systems College/High School Summer Intern Programs

Responsible for data entry, creation of job offer memo’s, scheduling interviews & tours of the facility, records management, and ownership of candidate files

Reviewed, recorded, and submitted recruiting expenses for over 70 employees within the Systems Department

Technical skills Lotus Notes, Peregrine, HP Service Desk, Microsoft Word, PowerPoint, Excel, Access, Outlook

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