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Customer Service Manager

Location:
Houston, TX, 77065
Posted:
December 05, 2011

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Resume:

James Green

***** ******** **** *****

Houston, TX 77065

713-***-****

*************@*******.***

OBJECTIVE

Secure a position with a dynamic and exciting organization where my business knowledge, experience and skills will contribute towards the growth and success of the organization.

EMPLOYMENT HISTORY

American Lamprecht Transport – Sales Manager Feb – Aug 2011

Houston, Texas

• Managed and assisted on 50 local and national accounts in an 8 state region from Colorado to Alabama.

• Acquired computer knowledge using AES software and Excel database programs.

• Fostered relationships with new and potential clients through meetings, emails, and phone conversations.

• Obtained new business by contacting sales leads, growing customer database, keeping abreast of the industry, and quoting new and existing customers.

• Oversaw daily logistical operations by submitting import/ export documents, bookings, and tracking shipments.

Taste of Texas – Server, Trainer 2005-2011

Houston, Texas

• Utilized knowledge of the food menu, wine & liquor menu and ingredients within menu items to make recommendations for each client.

• Trained new servers on how to create a memorable dining experience.

• Demonstrated teamwork by keeping an eye on other server’s tables and helping out when possible.

• Made a constant effort to become familiar with regular customers and how to meet their needs.

• Responsible for keeping track of inventory, purchasing, restocking and handling customer complaints.

Little Pappasito’s Cantina – Server, Bartender, Manager 2001-2005

Houston, Texas

• Managed wait and kitchen staff.

• Responsible for scheduling servers each week and training new members.

• Handled and resolved customer service issues.

• Inventory control handling all liquor orders and restocking.

EDUCATION

University of Houston December 2010

Houston, Texas

• Bachelor of Science – 3.2 GPA

• Major: Consumer Science and Merchandising

• Minor: Logistics/Supply Chain Management

• Studies concentrated on supply-chain management, logistics, accounting, merchandising, technology entrepreneurship, sales, customer services, public relations and developing Microsoft Office skills

ADDITIONAL INFORMATION

• Sigma Nu Fraternity – Civil outreach to various charities and organization of leadership programs

• University of Houston Frontier Fiesta – Volunteer Cook-off Team (2001 – present)

• Houston Livestock Show and Rodeo – Volunteer Committeeman (2003 – present)

• Crawl for Cancer – Volunteer walk for cancer (2011 – present)



Contact this candidate