Customer Service Insurance
Resume:
Michael D. Burkhardt
Onalaska, WI 54650
**********@*****.***
Maintained monthly account retention and sales on 150 businesses
** ***** ** ***** ********** and customer service
Proactive problem solver with integrity
Skilled at building long lasting business and customer relationships
Willingness to learn new tasks and interested in improving efficiency on assigned tasks
Strong work ethic
Skills and Abilities
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Communication
• Ability to manage a group of individuals in a professional and problem solving manner
• Effectively able to communicate with customers, staff and management
• Personable with a positive working attitude
• Address complaints and assure contracts will be honored in a manner acceptable to them
• Write reports with findings
• Work with people who are worried or upset
Problem Solving
• Emphasize services that can solve problems or increase efficiency
• Visit the property to assess damages
• Study claims using police reports, physical evidence, and statements from people who have witnessed the events
• Determine the amount of loss or damage, and decide how much the company should pay for the claims
• Ensure that settlements are fair and cover the real losses and also protect the company from claims that are false or too large
Planning & Organizing
• Calling on potential customers to inform them of services
• Take orders for services, compute costs, write contracts for these services
• Responsible for retention and overall client satisfaction
• Maintaining accounts in three areas of personal insurance policies: life, property and casualty, and health
• Reviewed reports to establish trends for higher quality of customer service satisfaction
• Work closely with loan officers and insurance staff to exceed customer expectations
• Ensure tasks are completed correctly and on time
• Managed 25 credits to maintain insurance license
Michael D. Burkhardt
216 3rd Avenue South
Onalaska, WI 54650
**********@*****.***
Technology
• Knowledgeable with email, accessing and maneuvering through internet and Microsoft Office
• Ability to work with several office systems, including multi-line phone, transferring calls, fax, copier and scanning
Work History
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Insurance Agent, Marine Credit Union, La Crosse, WI 54601 2011- 2012
Insurance Owner / Agent, Burkhardt Insurance Agency, Onalaska, WI 546**-****-****
Sales & Service Agent, Sentry Insurance, Stevens Point, WI 544**-****-****
Business Insurance Advisor, Westland Insurance, Onalaska, WI 546**-****-****
Account Representative, Jim Stansfield Vending Co, La Crosse, WI 546**-****-****
Claims Adjuster, Sentry Insurance, Stevens Point, WI 544**-****-****
Sales Consultant, Eversole Motors, La Crosse, WI 546**-****-****
Education
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Associate Degree, Business Administration and Personnel Degree
Mid-State College, Stevens Point, WI 54667 1996
Associate Degree, Finance, Western Wisconsin Technical College, La Crosse, WI 54601 1990
Professional Development
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NCRC, Job Center of Wisconsin Certificate presently
WI Insurance License through 1/2013
Contact this candidate