Sales Customer Service

SARAH ADAMS

*** **** **** *****, *********, MA **876 ● 603-***-**** ● *****.*.*****@*****.***

~ Eager to contribute exceptional meeting & event talents to a dynamic organization in optimizing bottom-line performance. ~

PROFILE OF QUALIFICATIONS

• Proficiency in planning, coordinating and executing full-spectrum event and meeting logistics inclusive of travel arrangements, schedules, meeting materials, catering, and multimedia equipment.

• Exhibit razor-sharp organizational skills and unparalleled attention to detail and quality assurance.

• Excellent capabilities in coordinating multiple concurrent projects within demanding deadlines.

• Solid experience in driving HR functional areas spanning on-boarding, compiling job postings, preparing offer letters, time and attendance tracking, and training and development.

• Proven abilities in developing, supporting, nurturing and maintaining a cohesive, respectful and collaborative workplace climate essential to maximizing staff retention, morale, and satisfaction.

• Discreet and committed to ensuring utmost confidentiality of personnel files and documents.

• Demonstrated strengths in project management, team leadership, vendor relationship management, contract administration, and field sales support and administration.

PROFESSIONAL EXPERIENCE

Vertex Pharmaceuticals, Cambridge, MA, 2008 to Present

Field Support Specialist (2011 to Present)

• Partner with Commercial Relationship Manager under Global Travel/Meeting & Events Department to participate in coordinating field sales-related meetings and events nationwide including launch meeting for INCIVEK.

• Provide critical field support to large team comprised of 107 sales reps, 13 regional sales managers, one national key account director, two area directors, and one VP.

• Provide essential logistical and operational support to HCV sales function including on-site leadership and support during meetings, training programs and events.

• Assist HR in leading field sales through on-boarding and transition to Field Training services.

• Meticulously manage operations, logistics and procedures for newly-assembled new sales force.

• Selected to participate in (new hire) ambassador program and participate in multiple steering committees within company.

• Successfully managed meeting logistics for 130 personnel and concurrently managed calendars and domestic and international travel details for VP of Sales and two Area Sales Directors.

Field Sales Associate (2010 to 2011)

• Delivered high-quality logistical and operational support to Field Management team by orchestrating meetings and events, and serving as liaison to Sales, Marketing, Government Affairs, Medical Affairs, Commercial Operations, Corporate Services, Accounting, and Information Technology units.

• Collaboratively planned and coordinated recruiting locations, sales meetings, trainings and other events, cultivated cooperative and responsive relationships with multiple vendors, and administered contracts and payments.

Continued …

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Professional Experience continued …

• Represented sales needs, goals, and objectives with other business partners to optimize collaboration and event success.

• Maintained up-to-date launch activity calendar featuring details for sales recruiting, on-boarding, training and meeting events.

• Actively supported on-boarding of new sales managers and field personnel.

• Proactively educated sales team in corporate procedures and polices when needed, and provided scheduling support to Vice President of Sales.

Customer Outcomes Coordinator (2008 to 2010)

• Oversaw logistical planning and support for Field Operations and Market Research teams by demonstrating proficiency in calendar management, travel coordination, expense tracking and management, and vendor relations/meetings.

• Co-managed contracting processes and functioned as departmental liaison with external vendors.

Parametric Technology Corporation, Needham, MA, 2004 to 2007

Resource Planner / Training Representative

• Provided critical sales support to outside and inside sales reps nationwide by generating reports, coordinating training programs, and ordering necessary training materials.

Vectron International, Hudson, NH, 2004

Receptionist / HR Assistant

• Actively supported Director of Human Resources by preparing job postings and offer letters, arranging travel details for potential candidates, and tracking weekly timesheets.

Enterprise Rent-A-Car, Londonderry, NH, 2003 to 2004

Management Trainee Intern

• Collaboratively managed daily business operations inclusive of customer service, sales, booking reservations, and delivering critical marketing support to local businesses.

EDUCATION

B.A., Psychology

University of New Hampshire, Durham, NH, 2004

COMPUTER SKILLS

Microsoft Office (Outlook, Word, Excel, PowerPoint), Oracle, SABA, InformationStation, Ariba

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