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Trainer, Manager, Client Care Specialist, Account Manager, Supervisor

Burnaby, British Columbia, Canada
March 03, 2011

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#******* Hastings Street 604-***-****

Burnaby BC V5B 4Z5

OBJECTIVE: I am seeking to add my talents in FACILITATION, TRAINING OR EVENT MANAGEMENT to a team based organization.


• Over 20 years of Sales/Sales Management experience

• Over 15 years of experience presenting and facilitating workshops, trainings and seminars

• Excellent verbal, written and interpersonal communication skills

• Experienced problem-solver with proven ability to find optimal solutions

• Goal oriented and decisive with an ability to motivate others to achieve their personal best

• Languages: English, French and some Dutch


Facilitation & Training

• Consulted with speakers/trainers to develop new sales and marketing strategies

• Designed training curriculum including: facilitator’s guides, scripts, presentations and handouts

• Presented consultative in-house sales training workshops nationally to over 250 outside sales professionals and 125 phone center/client services representatives

• Developed and implemented customized training for new product roll-outs including: web-based media, sales techniques and best practices

• Coached individual sales representatives with emphasis on consultative selling and spin selling

• Provided support staff training to establish new clients nationally and internationally and to increase up-sells and improve customer retention

• Conducted individual field training with outside sales reps, and inside sales reps

Sales & Client Care

• Opened and operated a branch office, managing Sales and Service, Purchasing, Marketing and Collections; increased sales from $150 K/year to over $1 million/year consecutively for 7 years

• Significantly contributed to an increase in earnings from $5 to $50 million in less than 4 years

• Increased Up-sells in the Client Care department from $50 K to $8 million over a 2-year period

• Turned a low-performing regional sale team from a ranking of 47th to 1st place in sales volume and consulting service hours within a 3-month time frame

• Hired, trained and developed a team of 10 sales representatives to sell consulting services to small and medium businesses using aggressive cold call techniques

• Instrumental in the planning, development, marketing, sales and back-end support of the New York Times bestselling book, Secrets of the Millionaire Mind

• Implemented new sales and marketing systems for small to medium sized businesses

• Carried out B2B sales and follow-up for small to large corporate and government clients

• Resolved issues with dissatisfied clients and BBB in order to retain accounts and revenues

• Developed a client base through cold calling and personal lead generation

• Established a $0 dollar cost for A/R and Data Entry departments

• Coordinated a California-based inbound call center of 20 people

Business Administration

• Served on a Board of Directors and developed a long-term vision for the company, including: Revenue Development, Logistics, Marketing, Human Resources and Operations

• Personally hired, developed, trained and maintained a team of 60 Client Care personnel

• Managed Client Care, Sales, Data Entry and Account Receivable departments

• Developed cost cutting strategies and internal management systems for small and medium-sized corporate clients

• Organized and carried out logistics for over 50 live events, including: operations, set-up, training, back-end sales, client care and general logistics

• Consulted in the development of a customized Client Contact Management solution

• Organized and carried out logistics for live trade shows including delivery, set-up and training onsite staff


-Consultant Solution Focused Coaching

Vancouver, BC 2009–present

-Training & Development Consultant Trader Media Corp

Burnaby, BC 2008–2009

-Senior Consultant Corestone Consulting

North Vancouver, BC 2006–2008

Manager, Client Care Peak Potentials Training Inc.

British Columbia 2002–2006

-Sales Representative Waste Management

British Columbia 1999–2002

-Sales Manager George S. May Consulting

San Jose, California 1998–1999

-Branch Manager Calmek Equipment Ltd

Montreal, QC 1987–1997


Business Management Concordia University Montreal, QC

Electronic Technology Dawson College Montreal, QC


Client Care Management Calgary Institute of Learning Calgary, AB 2005

Guerrilla Business School Peak Potentials Training Los Angeles, CA 2004

Sales Management Training DEI Training (onsite locally Vancouver) 2001

Intensive Sales Training DEI Training (onsite locally Vancouver) 2000

Managing a Sales and Service

Operation York University Toronto, ON 1993

References Available Upon Request

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