Insurance Management

JO-ANN Y. RIVERS

*** ***** ** *** *, Wilmington, DE 19805. Ph # 412-***-**** E-mail: ******@*****.***

EXPERIENCE:

ACE USA Insurance Company, 1 Beaver Valley Road Wilmington, DE 19803

Underwriting Manager January 2011- Present

Managed a book of business of $50 Million for Mid-West and East Coast Regions.

• Plan, coordinate and implement of the ACE Foreign Casualty Business Plan, developing sales and cross marketing strategies to ensure that the ACE Foreign Casualty presence, commitment, and capabilities are maximized in the region

• Expanding and maintaining agency/broker relationships, developing competitive information, recommending cross marketing sales initiatives and increase growth/probability in Mid-West and East Coast Regions.

• Implement Underwriting objectives by review, evaluation, selection and pricing of individual risks.

• Monitor underwriting rules and guidelines on overseas insurance laws and regulations and create underwriting bulletins for staff

• Provide statistical analysis of market conditions, P&L reports to upper Management

• Trainer for New/Existing/Trainees for Foreign Casualty Division for forms, guidelines and mentoring

• Delegating Authority to underwriters

• Manage a team of 7 underwriters and 6 trainees

ACE USA Insurance Company, 1 Beaver Valley Road Wilmington, DE 19803

Senior International Underwriter August 2005- January, 2011

• Reviews complex risk submissions for both new and renewal business, gathering and analyzing all pertinent data to determine acceptability of risk. Reviews endorsements on existing policies to identify any change in coverage.

• Underwrote renewal international accounts $4 Million and $1.2 Million in New Business yearly, exceeded goals.

• Evaluates, accepts, rejects, or modifies risks with established Underwriting guidelines and authority.

• Visits producers and promotes ACE USA coverages, products and services. Maintains liaison with producers to promote high customer satisfaction and encourage submission of targeted business.

• Provide expertise of regulatory and legislative changes to brokers and agents.

• Handle all phases of agency management within assigned territory.

• Performs duties as required to best serve customer and team needs.

Marsh USA, Insurance Broker, 3475 Piedmont Road N.E., Ste. 1200, Atlanta, GA 30305

Client Advisor Casualty Department, January 2002- August 2005

•Meets with client to assess their risk management needs.

•Review client's business operations to identify areas of risk, potential transfer and risk financing options, as well as, mitigation techniques.

•Design and recommend insurance program alternatives and marketing plans based on current market conditions and client expectations.

•Provide assistance to clients with operational changes, including mergers and acquisitions, new business segments/products, international expansion, etc.

•Design insurance programs for risk management clients

•Deliver proactive service and advice to ensure the clients' risk management needs are appropriately met and meet deadlines.

•Deliver and execute quality annual service plans.

•Understand and fully comply with Professional Standards requirements and company/department standards for performance.

Marsh USA, Insurance Broker, 1 Metroplex Drive, Ste. 300 Birmingham, AL 35209

Client Representative & Owner Controlled Insurance Program Advisor, July 2000-January 2002

•Maintain and build client and carrier relationships.

•Review contracts and policies for multi-line coverage’s.

•Insurance Advisor for large construction Wrap-Ups.

•Directs placement for large accounts and leads the servicing activity for assigned Risk Management clients in the Property & •International Department.

•Design, market, implement & negotiate insurance programs with Insurance carriers.

•Trainer of M-Wrap Program January 1,2001

EDUCATION:

TEMPLE UNIVERSITY, Fox School of Business and Management, Philadelphia, PA

Bachelor of Business Administration, May 2000 Graduated

Attended: Fall 1998 – May 2000

Majors: Risk Management & Insurance and Finance

Other Institutions: Point Park University, PA formerly known as Point Park College

Attended: Fall 1996-Spring 1998

HONORS AND ACTIVITIES:

Gamma Iota Sigma Professional Risk Management, Insurance and Actuarial Science Fraternity Alumni, 2000-Present

Certificate of General Insurance, Associate in Insurance Services Designation, Contract Review, Professional Standards, Loss Triangle. Marsh Atlanta Employee of the Month, Attended Multinational Insurance Marketing Strategy Seminar, ACE Excellence,

Currently pursuing CPCU Designation

Research Papers: Financial Analysis of Bell Atlantic, Globalization in the insurance industry 2000

COMPUTER SKILLS:

MS Word, WordPerfect, MS Access, Dbase, MS PowerPoint, MS Excel, Lotus Notes, Minitab: Statistical Applications, Dox, Policyview, RMS, Relnet, Version 7.0, BASYS, MTrade, Lotus Ami Pro 3.1, MS Binder, Windows Explorer, Silverplum, MMCNAB Database, ITS, Marsh Databases, Casualty Practice, Silver Plume, C-Smart, Marsh Intranet, RMXpress, Lotus Smartsuite Applications, MWrap, Casualty Specs., Windows XP, International Package Plus, Genius, ACE Intranet, Peoplesoft HRMS, Peoplesoft Financial, Axco, World Wide Guide

LANGUAGES:

Dutch Reading-Writing-Speaking

German Reading-Writing-Some Speaking

Papiamento Reading-Writing-Speaking

English Reading-Writing-Speaking

Spanish Reading- Some Writing-Some Speaking

Willing to relocate

Authorized to work in USA

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