Shakira Lemescheve (Hamilton) Joyner

*** **** ***** ****

Albany, GA 31705

229-***-**** home

xv8ma4@r.postjobfree.com

Summary

I have seven and a half years of working experience in the Social Services field as a case manager for the State of Georgia in the Department of Family and Children Services. This employment has granted me with the opportunity to develop or enhance my skills in communication via written, oral, and presentation. It has also stimulated my awareness about the importance of maintaining professionalism. For example, a social service is a field that depends on team work in an effort to ensure the department is providing the most adequate services to facilitate the needs of the client. Due to the commitment to team work, I felt it was my duties to be prompt and accurate with written assessments and reports, report to designated area in a timely manner, and adhere to policy. The reminding partition of this resume’ can serve as a certified document that includes my employment history, educational achievements, and my skills.

Work History

Social Services Case Manager (State of Georgia) September 2008 - Present

Terrell County Department of Family and Children Services, Dawson, GA

• Under general supervision, investigates, provides follow-up, interventions, assessments case management for child abuse and neglect cases.

• Perform initial investigation of child protective services referrals to determine the appropriateness of protective services intervention.

• Works within the legal system in selected cases to ensure safety of individual and to achieve desired outcomes. Sessions, meetings, and conferences.

• Maintains knowledge of current policies, laws, trends, and developments in the field by reading appropriate policy notices/interpretations and attending training

Social Services Case Manager (State of Georgia) November 2000 – September 2008

Worth County Department of Family and Children Services, Sylvester, GA

• Under general supervision, investigates, provides follow-up, interventions, assessments case management or provides adoption and placement resources for certain cases.

• Perform initial investigation of protective services referrals to determine the appropriateness of protective services intervention.

• Supervises children in residential, group homes, foster care and other placements to assure that the needs of the individual client are met.

• Reviews placement resources and prepare adoptive and foster family assessments using appropriate method in an effort to inform and discuss the next step with staff, family member, and other appropriate personnel that are involved

• Works within the legal system in selected cases to ensure safety of individual and to achieve desired outcomes. Sessions, meetings, and conferences.

• Maintains knowledge of current policies, laws, trends, and developments in the field by reading appropriate policy notices/interpretations and attending training

• Performs administrative or interim supervisory duties at the direction of or in the absence of the supervisor.

Bank Teller January 2000 – November 2000

SunTrust Bank, Albany, GA

• Act as an ambassador of the bank-smile and greet customers, and provide basic teller services.

• Build customer loyalty through courtesy and friendliness.

• Ensure accurate and timely processing of basic transactions for banking center customers and balance daily work in accordance with established policies and procedures.

• Perform transactions in a professional manner to build customer confidence and trust.

• Resolve basic service issue or refer to appropriate associate to guarantee customer satisfaction and retention.

• Encourages consumer to trust in the services and products, via education and cross-sell referrals.

Education

Capella University Graduated: December 2006

Master of Science in Human Services

Albany State University Graduated: May 1999

BA Degree in Sociology

Dougherty Comprehensive High School Graduated: June 1993

College Preparatory Seal, Albany, GA

References

References are available upon request.

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